Senior Servicing Officer Bendigo and Adelaide Bank Sydney, Australia
Closing date: 14th November Position Description: Servicing - Servicing Officer_062022 (11).pdf Your new role with Bendigo Bank is just a few clicks away.
As our Servicing Officer you will bring your keen relationship building skills to provide advice and administrative assistance to the Consumer Network and Third-Party customers and internal departments, to ensure that transactions are processed through the banking system in accordance with legislative requirements as well as relevant Policy & Procedures
You will undertake administrative functions to provide information to enable the Bank's legal requirements to be met in areas such as subpoena's, requests from Financial Crimes, Garnishee Orders, Government & ASIC Notices, Trust Accounts etc. along with providing archived customer statements, loading direct debits, card maintenance and other associated tasks.
Servicing work with Government Agencies, Solicitors and other Agencies upon request, ensuring information is provided in accordance with legislative requirements -
As our new Servicing Officer you will bring the following skills:
Experience in a customer service / processing centre, administration functionsRFS experience preferred or experience with a similar loan systemSound communication and relationship building skillsProactive, innovative and prepared to go the extra mile to deliver exceptional customer serviceA working knowledge of legal requirements as well as relevant Bank Policies and Procedures in relation to the release of information to external bodies such as ASIC, Solicitors, State Trustees and Government Agencies preferredExcellent time management skills with the ability to prioritiseAble to work effectively in a team environment or autonomouslyAbility to prioritise, monitor and organise workflowsKnowledge of the National Credit Code and Code of Banking Practice is preferred We offer flexible work options that put our people first including a hybrid model with a minimum of x2 days in a local Head Office p/week
This role is a PART TIME (0.8), permanent role, based at any of our Head Office locations
About Bendigo Bank
With over 7,000 employees, we are Australian's fifth largest retail bank with a vision our purpose - 'to feed into the prosperity of our customers and communities, not off it'. We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!
Find out more about us and our incredible history here: About us | Bendigo and Adelaide Bank (bendigoadelaide.com.au)
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.
Our perks and benefits:
Belong to a wonderful team of people. Know how we know they're great to work with? They told us! Great benefits, work life balance and flexibility
Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for? Come and join the better big bank!
Still in two minds?
Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application!
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now! We don't want you to be missed, so please note that directly emailed CV's may not be picked up by the system and may risk being missed from the process.
We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.
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