Senior ServiceNow Architect & Dev Officer12 months Temporary full time positionDCS Grade 09/10 (base $120,859 - $133,183 + super + annual leave loading)The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.About the RoleThe Senior ServiceNow Architect & Dev Officer is responsible for the design and communication of the overall vision and high-level structures to enable and guide the transformation of the vision through the design, development and execution of integrated solutions that are aligned to the Enterprise Architecture plan and meet the current and future needs of the business.The role guides other application developers and/or undertakes the planning, designing, creation, amending, verification, testing and documentation of new and amended software components in order to deliver agreed value to stakeholders.Accountabilities will include:Review, interpret and respond to detailed business requirements specifications (BRS) to ensure alignment between customer expectations and current or future ICT capability and the strategic plan.Assume technical responsibility for all stages of the software development process to ensure compatibility with system architectures and compliance with quality application development standards and achievement of accurate, documented requirements and technical specifications.Provide input to the strategic direction of technology investments to assist in the development of the enterprise architecture and maximise the return on technology investment.Define and design technology solutions to assist the business in meeting their business objectives including technology solutions and changes to service, process and/or operating models.Develop, test and implement technology solutions and report on delivery commitments to ensure solutions are implemented as expected and to agreed timeframes.Design and delivery projects from inception through functional analysis of developing requirements, the approval process for business case development, project execution and operational handover to align technological solutions and transform the processes and systems to meet emerging business requirements.Collaborate with business units and technical experts to develop business requirements specifications to ensure alignment between customer expectations and current or future ICT capability.Key ChallengesIdentifying system, infrastructure and project interdependencies while balancing competing demands to ensure project deliverables are achieved.Designing applications to meet specified requirements given the constraints of systems performance and feasibility.Assessing emerging technologies, the relevance and potential impacts (both threats and opportunities) upon business enablers, cost, performance and sustainability while maintaining the integrity of the service.Managing complex and sensitive consultations and negotiations with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints and interests.About youTo be successful in this role you will have:ServiceNow Certified Application DeveloperServiceNow Certified Implementation Specialist (ITSM / HRSD)Extensive development experience with advanced capabilities within ServiceNow.Expertise in one or more of the following ServiceNow suites – ITSM / HRSD.Salary Grade 09/10, with the base salary for this role starting at 120859 base plus superannuation.Closing Date: 09:59 am, 27 Nov 2024Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.For more information, please visit
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