Senior Servicenow Developer

Posted: 30/09/2024 Closing Date: 09/10/2024 Salary: $111,966.00 - $120,025.00 Job Type: Ongoing / Non-ongoing; Full time Location: Canberra Job Category: Information Communication Technology (ICT) About the National Film and Sound Archive The National Film and Sound Archive of Australia (NFSA) is Australia's audiovisual archive, telling the national story by collecting, preserving and sharing audiovisual media, the cultural experience platforms of our time.
The collection itself dates back to 1935, making it one of the world's oldest audiovisual collections.
It is also one of the country's most used cultural collections, with around 125 million views of collection content each year.
The NFSA is in a period of significant change.
Following increased Government investment, the institution is in a process of digital transformation, establishing the NFSA as Australia's most dynamic and valued cultural organisation.
We are rebuilding our curatorial workforce and developing the NFSA's capacity to digitise our collection at scale – to preserve it for the future, to make sure it can be discovered, and to share it with all Australians.
We continue to work on developing a stable, secure and future-proof workforce across our four physical sites based in Canberra and Mitchell in the ACT as well as in Sydney and Melbourne.
We are also undergoing a program of business improvement for many of our corporate systems to improve efficiency and reduce manual handling.
We are an ambitious organisation, and we aim to be an employer of choice within the Galleries, Libraries, Archives and Museums (GLAM) sector, providing exciting and challenging work, as well as favourable employment conditions and unique development opportunities for our staff.
About the Team The Digital Platforms team is part of the Digital Branch.
The team manages the NFSA's digital platforms providing innovative ways to manage, maintain, analyse, discover, and engage with the collection.
This includes the delivery of digital experiences for a wide range of audiences in experiencing Australia's national audio-visual collection.
The Opportunity Reporting to the Senior Manager, Digital Platforms the Senior Service Now Developer is responsible for delivering Service Now applications to support the delivery of business functions for a range of internal and external customers.
They will develop and maintain key products and solutions within Service Now in collaboration with peers and business stakeholders.
The role requires a high degree of flexibility, informed judgement, and time management skills along with a pro-active approach and aptitude for rigour and thoroughness.
Excellent oral and written communications are also needed to perform the duties successfully.
The role requires subject matter expertise in Service Now and may be required to develop skills on other systems in use at the NFSA ensuring all standard operating procedures, known issues and workarounds are detailed in supporting documentation.
It provides an exciting and creative opportunity to work with digital products building capability for NFSA programs and engagement.
The position is based at NFSA headquarters in Acton, Canberra, and travel to other NFSA sites may be required from time to time.
The role may be required to assist the ICT team with support from time to time as necessary.
Please note: This recruitment process is intended to fill both current and future vacancies.
While the position on offer is ongoing, a merit pool of suitable applicants may be established to fill similar ongoing and non-ongoing positions within the next 18-months.
Job Description Under broad direction, this position is responsible for delivering the following functions: Primary architect for all internal custom Service Now solutions.
This includes working with all levels of business both verbally and in writing to determine business needs and how to address them with Service Now.
Design, develop, test, and implement solutions in the Service Now platform based on Business Requirement Specifications.
Lead the complete software development lifecycle for Service Now solutions.
Execute technical solutions taking responsibility for the end-to-end delivery of Service Now solutions, from conceptualisation to architecture, configuration, and enhancement of the Service Now platform as well as release management and implementation.
Provide leadership in the development and customisation of but not limited to; screen and form design, workflow development, dashboard and report configuration, data imports; and integration with internal and external systems including third party software.
Adhere to the Agile methodology of project delivery when releasing new solutions maintaining a comprehensive testing protocol for releases ensuring application compatibility and system stability.
Develop and maintain documentation for all aspects of the Service Now implementation ensuring the knowledge base is up to date and accurate.
Gather, define, prioritise, and validate requirements and design of business processes to meet the needs of the organisation; take responsibility for investigative work into problems and opportunities in existing and new software services.
Liaise and consult with internal and external stakeholders to build strong interdisciplinary connections and ensure effective and detailed communications while upholding the Australian Public Service Values and Code of Conduct, and Work Health & Safety principles.
Selection Criteria The successful candidate will demonstrate their capacity against the following: Demonstrated experience in delivering large-scale Service Now implementations with custom configurations using Service Now's ITSM and CSM modules.
Demonstrated experience developing solution design and architecture artefacts for Service Now solutions.
Experience in supporting or developing requirements gathering, user stories, process flows, systems documentation and user guides to help shape successful product delivery.
Demonstrated ability to work in a small team environment as well as working independently.
Strong oral and written communication skills – including communicating technical and analytical problem-solving to various stakeholders.
Desired Skills and Experience Mandatory: Demonstrated professional experience in developing and configuring in Service Now including workflows and integrating with third party systems and cloud-based systems.
Desirable: Demonstrated portal development experience using HTML5, Angular JS, CSS and web development skills.
Familiarity with virtualized cloud computing environments such as AWS, Azure or Google would be highly desirable.
ICT background in systems integration and administration with a strong knowledge of programming and associated languages.
How to Apply When applying via our online e-recruitment system, please address the details in the 'Key Responsibilities' and 'Selection Criteria' by outlining in 1,000 words or less, how your skills and relevant experience demonstrate that you would be our ideal candidate.
Your current resume is also to be included in your application.
In addition to an application and your resume, the assessment process for this position may also include an interview and referee reports.
We welcome and encourage applications from people with disability, the LGBTIQ+ communities, from Aboriginal and/or Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds.
Eligibility To be eligible for this position you must: Be an Australian Citizen.
Satisfactorily complete an Australian Federal Police National Police Check.
What we offer you We provide a diverse, inclusive, and supportive work environment with access to: Great training and development opportunities.
Generous leave and flexible working arrangements.
Our Employee Assistance Program (EAP – a free counselling service for you and your family).
A competitive salary, plus 15.4% superannuation.
Rewards and recognition initiatives.
Cultural Values We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds.
At the NFSA we prioritise the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction.
This empowers our employees to effectively contribute to our goals.
The National Film and Sound Archive of Australia is committed to ensuring a child-safe and child-friendly environment.
All employees are expected to demonstrate a commitment to, and support for these principles in theory and practice.
Recuit Ability Recruit Ability applies to this vacancy.
Under the Recruit Ability scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
For more information see: Recruit Ability | Australian Public Service Commission ( Contact Officer Cassandra Hawkins | Senior Manager, Digital Platforms E: Ph: 02 6248 2178 #J-18808-Ljbffr