News Corporate Services
- Southbank, VIC ITSource: uWorkin
JOB DESCRIPTION
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
EEO/AA/M/F/Disabled/Vets Job Description :
Position:
ServiceNow Platform Administrator
This is a Hybrid role and will require three days in office.
About the Role
We have an exciting role for a ServiceNow Platform Administrator, who will work closely with other members of the platform team globally to ensure the stability and growth of ServiceNow at News Corp.
The Platform Administrator will bring expertise and provide overall guidance on best practices and standards to serve all of News Corp business and technology groups.
The position will require the ability to multitask and work independently, as well as work collaboratively with teams, some of which may be geographically distributed.This role reports to the Global ServiceNow Platform Manager within the Global Infrastructure Engineering team.
Responsibilities
Serves as a technical resource to provide day to day administration of the ServiceNow platform with an emphasis on the Employee Center product
Maintain the stability and usability of the platform across production and nonproduction environments
Performs application maintenance to include performance monitoring and error identification and remediation
Drive the adoption of current and new features/functionality through live employee sessions and other correspondence
Designs, develops, configures and customizes ServiceNow applications and services for the Employee Center application
Develop roadmap to deliver new functionality across Employee Center and Virtual Agent conversations and functionality
Monitor and respond to end user feedback
Ensure Employee Center content is relevant and organized
Coordinate with platform architect to establish a solid foundation
Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices
Lead upgrade planning and execution
Responsible for instance security governance and standards
Manages instance security: user/group access, administration, access control lists
Manage support for incidents
Provides configuration assistance to developers
Drive the adoption of new features and functionality
Lead technical conversations and assist in training and mentoring of more junior staff
Qualifications
Certified ServiceNow Platform Administrator
Strong foundation in the ServiceNow platform, either as a platform admin or developer
ITILv4 certified
Undergraduate degree in Computer Science or related fields preferred
3-5+ years of relevant experience
Excellent written and verbal communications skills
Ability to work within a complex business environment
Highly motivated to work on large and complex solutions
High degree of emotional intelligence and strong story-telling capabilities with proven ability to manage stakeholders at all levels of an organization from Global C-suite to practitioners, both in written and verbal communication
Proven experience in driving process optimization and organizational change
Proven ability to operate in a constant state of change, adapting style, approach and delivery to drive to business outcomes in a pragmatic manner
Proven ability to think innovatively in developing and executing change
Excellent facilitation skills and proven ability in promoting collaboration within and across teams
Proven ability to promote sharing of best practices and leverage learnings across teams
Explorers Early Learning - Southbank, VIC
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