Technical Support: Use your HVAC or Mechanical plumbing expertise to provide remote support and guidance to field technicians on service and maintenance issues.Scheduling and Coordination: Oversee job scheduling and project coordination, ensuring efficient workflow and optimal resource allocation.Documentation: Handle technical documentation, including SWMS, job records, and compliance reports. Update databases with service records and project progress.Client Communication: Communicate with clients over emails and phone calls to discuss service issues, project updates, and troubleshoot any technical concerns.Process Improvement: Identify ways to streamline office processes based on your field knowledge to improve operational efficiency and client satisfaction.Quality Assurance: Review completed jobs for quality assurance, providing feedback to field teams to ensure compliance with company standards.System Management: Utilize software platforms to track job progress, maintain records, and generate reports. Proficiency with computer systems and data entry is essential.Qualifications:Licensing: Must hold a valid HVAC, Plumbing or relevant industry license for Victoria, Australia.Experience: Minimum of 5 years in the HVAC industry with extensive experience in service, maintenance, and changeovers.Technical Knowledge: Strong foundation in HVAC systems or Mechanical plumbing and troubleshooting techniques.Computer Proficiency: Proficient in Microsoft Office and comfortable using job management software.Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical issues to both clients and field staff.Detail-Oriented: Strong organizational skills with a high level of attention to detail in documentation and coordination.Problem-Solving: Analytical mindset with the ability to assess and resolve issues quickly, ensuring minimal disruption to operations.
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