Senior Service Operations Analyst – IT Operations & Services Job no: 530146
Work type: Permanent Full Time
Location: Brisbane
Categories: Technology
At The Star Entertainment Group, we aim to be Australia's leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.
As our Senior Service Operations Analyst, reporting to the Service Operations Manager, you will apply developed knowledge of the job skills, company policies, and procedures to complete a wide variety of assignments and tasks.
This is a fantastic opportunity where you will provide 24x7 enterprise monitoring across The Star Entertainment Group properties and key business systems, applications, and services to ensure maximum uptime.
A few of your responsibilities: Successfully perform planned/scheduled tasks that are part of change requests such as: monthly patching of servers, stopping/starting of services, and troubleshooting. Provide first and second level support and guidance to resolve incidents at first contact. Maintain quality standards and service level commitments according to business requirements and expectations. Proactively monitor and correctly use the Service-Now tool to manage incidents, changes, and requests. What we are looking for: Strong customer service focus with a realistic viewpoint on timeframes and limitations of the environment. Demonstrated experience in the support of high performing and highly available systems is desired. An IT degree is desired but not essential. About you: You are a driven IT professional who exercises substantial personal responsibility and autonomy by planning your own work to meet given objectives and processes. You have strong mentorship skills and lead by example to create a positive environment within your team. You possess a strong work ethic, understand the importance of accountability, and have super written and verbal communication skills.
What we can offer you: Flexible working arrangements Discounted parking available in the city Up to 30% discounts across award-winning restaurants and accommodation Supportive leadership team Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+ Opportunity to work with elite professionals and assets Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Our culture: Each team member is expected to champion The Star's Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star's culture. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
It's your time to SHINE! Click on the link below to make your next career move with The Star.
Advertised: 11 Sep 2024 E. Australia Standard Time
Applications close: 29 Sep 2024 E. Australia Standard Time
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