Senior Service Desk Agent (Internal Act Lev)

Only for Internal Applicants that are currently working on Service DeskAbout the RoleHere's an opportunity to step into a Senior Service Desk Agency role! As a senior analyst, you'll look after tier 2 resolutions being a point of contact to our biggest clients. No two days will be the same as you'll be constantly thinking outside of the box to troubleshoot and resolve issues, ensuring the most efficient and effective customer service possible! If you're looking for somewhere to develop your technical support skills within a great culture, then this is the role for you!What you'll bringYour verbal and written communication skills are the key to your success in this role.You'll have at least 2 years experience in level 1 technical support.You'll love helping people with your effective communication skills.About UsWe have over 6,200 people across our global offices and generate an annual revenue of over $1.2 billion, making us one of Australasia's largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients. Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. Please note this role is only open to candidates with full Australian Citizenship.If this sounds like the next step for you, please apply online now!