Senior Service DesignerAustralian Payments Plus Sydney, Australia
The Game Changers:
Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia's payments ecosystem, for the collective benefit of Australian businesses, government and consumers.
Our solutions include Australia's domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It's a new chapter with more possibilities.
Life @ AP+:
We are one connected team in pursuit of one inspiring purpose - to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.
We're driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We're ready to help you do it.
The Opportunity:
The Senior Service Designer is a max term position (until June 30 2025) and sits within the Product Strategy & Innovation team within AP+ which drives product research, proposition development and product design, as well as innovation, across much of our business.
This role will see you deliver consistent customer experiences across all products, drive innovation, and work closely with Product, Technology, and Commercial teams to bring ideas to life and solve meaningful problems for our members and the payments industry.
To be successful in the position you'll take a leading role in product research, workshop facilitation, service blueprint mapping and strategic report writing.
You will need to be a strong service designer that has the ability to break down the complexity of the processes, stakeholder interactions and required technology to deliver essential payment products and services.
The capabilities we're seeking are: Robust experience working in a Senior service design and research role.Proven leadership experience where you have been responsible for delivering best in class work.Deep experience conducting research, expert interviews, customer journey mapping and service blueprinting.Ability to align customer experience with the processes and systems that are required to deliver the service.Experience planning and facilitating large workshops with diverse stakeholders and multi-disciplinary teams.Influencing stakeholder attitudes, decisions, and actions for mutual benefit.Important note about role level:
This is a senior level role. We are looking for someone that has the ability and ambition to be hands on and own and deliver their work. It is not a leadership position. There will not be an expectation for you to do any people leadership in this role.
What happens next:
At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.
If you're ready to be a game changer, please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.
We want to remove all barriers to inclusion so if you need advice or support with your application, we're here to help. Please reach out to ****** We also encourage you to let us know your pronouns at any point during the recruitment process.
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