Senior Service Designer, Nsw, 6 Months

Key Accountabilities Design and develop accessible, easy to use and supportable digital products and services. Collaborate with teams remotely and in person across NSW to deliver strategic digital transformation project outcomes. Facilitate the product vision and roadmap by conceptualising, designing and testing intuitive user experiences and service provision in line with management methodology to ensure outcomes are achieved on time, on budget, and to quality standards. Develop a deep understanding of the customer to enable a data driven human-centered design approach for complex problems, including journey mapping and persona profiling. Apply strategies and tools for continuous improvement in customer experience, user experience and user interface design. Ensure digital accessibility for customers by applying best practice methodologies and industry recognised systems, processes and guidelines. Lead and connect all parties involved in the User Experience and Service Design, including content planners, developers, business units and stakeholders to ensure outcomes are being met, conducting rituals, workshops and meetings when required. Manage stakeholder relationships through effective communication, negotiation and issues management to ensure stakeholders are engaged throughout the project and project deliverables are met. Skills and Experience Required Mandatory: 5+ years as Service Designer Keeping across changing technologies, business processes and industry best practices. Ability to achieve successful outcomes through collaborative and cooperative means. Ability to quickly develop an understanding of the project, its environments, and related issues. Demonstrated ability to work within tight project timeframes. Preferred: Experience working in the Government sector Previous experience with other Justice Sector Agencies. Qualifications in a relevant area and/ or demonstrated professional experience in an equivalent role. Previous experience with software integration or application development within a large enterprise environment If this sounds like you:

Apply! Or drop me a line ****** give me a call on 0482 097 763 to discuss further. If we believe you're a good match, we'll get in touch with you to let you know the next steps!


Infopeople - Anne Rivera

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