Senior Service Designer and Practice LeadFull-time PermanentDetails: The Design and Strategy Branch provides strategic guidance of technology and data investment and is responsible for development and maintenance of whole of government technology roadmap architecture and design practice, including principles, standards and methods.As a practice lead in design, we require a dynamic and experienced professional to lead the development and management of our design practices. The ideal candidate will be responsible for fostering a collaborative environment where members can share knowledge, best practices, and innovative ideas. This role involves coordinating with various stakeholders to identify key areas for community growth, organising events and workshops, and facilitating discussions that drive continuous improvement and professional development.In addition, you will undertake research with customers using co-design techniques including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts. This will include documentation identifying business problems, research findings and create artifacts to map user pain points, journey maps, service blueprints and personas to support timely project delivery.This work will also involve communicating concepts through storytelling and prototypes ranging from low to high fidelity (including for example wireframes, click-throughs, interactive prototypes), as well as identifying, articulating, and testing the viability and feasibility of assumptions with customers and stakeholders.This work requires close collaboration with other areas within the organisation to promote the value of a great design in achieving positive business and community outcomes. This includes identifying relevant industry trends that support innovative government service delivery that can be applied to provide better ACT Government outcomes.We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.Eligibility/Other requirements:Strong stakeholder management and engagement skills.Advanced knowledge and demonstrated experience of Human Centred Design (HCD) practices and Design Thinking.Excellent design capabilities developing journey maps, personas, empathy maps, service blueprints and other HCD artifacts.Demonstrated ability and experience in conducting user research.Excellent written and oral communication skills including strong facilitation skills.Ability to work as part of a multi-disciplinary team in an agile development environment.Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.How to Apply: After reviewing the "What you will do" and "What you require" sections in the attached Position Description, please provide a two-page pitch addressing why you are the best person for the position.Your pitch should introduce who you are, why you are applying, and the skills and experience you would bring to the position.Please ensure your response provides evidence of your suitability for the role including specific examples that clearly demonstrate your relevant skills, knowledge and behavioural capabilities.As part of your application, please attach a current curriculum vitae and details for two referees.If you have any requirements for Reasonable Adjustments to be made to the recruitment process to ensure that you have an equal and fair opportunity to be considered for selection, please get in touch with the contact officer via email.Applications should be submitted via the Apply Now Button Below.
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