Senior Service and User Experience Designer Full-time Permanent The Design and Strategy Branch provides strategic guidance of technology and data investment, and is responsible for development and maintenance of whole of government technology roadmap architecture and design practice, including principles, standards and methods. What you will do As a member in a multi-disciplinary team, you will undertake research with customers using co-design techniques including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts. This will include documentation identifying business problems, research findings and create artifacts to map user pain points, journey maps, service blueprints and personas to support timely project delivery. This work will also involve communicating concepts through storytelling and prototypes ranging from low to high fidelity (including for example wireframes, click-throughs, interactive prototypes), as well as identifying, articulating, and testing the viability and feasibility of assumptions with customers and stakeholders. This work requires close collaboration with other areas within the organisation to promote the value of a great design in achieving positive business and community outcomes. This includes identifying relevant industry trends that support innovative government service delivery that can be applied to provide better ACT Government outcomes. What we require Advanced knowledge and demonstrated experience of Human Centred Design (HCD) practices and Design Thinking Excellent design capabilities developing journey maps, personas, empathy maps, service blueprints and other HCD artifacts Demonstrated ability and experience in conducting user research Excellent written and oral communication skills including strong facilitation skills Ability to work as part of a multi-disciplinary team in an agile development environment The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff . Note: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. How to Apply: After reviewing the "What you will do" and "What you require" sections in the attached Position Description, please provide a two page pitch addressing why you are the best person for the position. Your pitch should introduce who you are, why you are applying, and the skills and experience you would bring to the position. Please ensure your response provides evidence of your suitability for the role including specific examples that clearly demonstrate your relevant skills, knowledge and behavioural capabilities. As part of your application, you will be asked to attach a current Curriculum Vitae and provide details for two referees. If you have any requirements for Reasonable Adjustments to be made to the recruitment process to ensure that you have an equal and fair opportunity to be considered for selection, please get in touch with the Contact Officer. Applications should be submitted via the Apply Now Button #J-18808-Ljbffr
