Senior Service And User Experience Designer | Full-Time Permanent

Details: Who we areThe Design and Strategy Branch provides strategic guidance of technology and data investment, and is responsible for development and maintenance of whole of government technology roadmap architecture and design practice, including principles, standards and methods.What you will doAs a member in a multi-disciplinary team, you will undertake research with customers using co-design techniques including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts. This will include documentation identifying business problems, research findings and create artifacts to map user pain points, journey maps, service blueprints and personas to support timely project delivery.This work will also involve communicating concepts through storytelling and prototypes ranging from low to high fidelity (including for example wireframes, click-throughs, interactive prototypes), as well as identifying, articulating, and testing the viability and feasibility of assumptions with customers and stakeholders.This work requires close collaboration with other areas within the organisation to promote the value of a great design in achieving positive business and community outcomes. This includes identifying relevant industry trends that support innovative government service delivery that can be applied to provide better ACT Government outcomes.What we requireAdvanced knowledge and demonstrated experience of Human Centred Design (HCD) practices and Design ThinkingExcellent design capabilities developing journey maps, personas, empathy maps, service blueprints and other HCD artifactsDemonstrated ability and experience in conducting user researchExcellent written and oral communication skills including strong facilitation skillsAbility to work as part of a multi-disciplinary team in an agile development environmentThe ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. .