Melbourne, VIC, AU
Permanent
Join Vacheron Constantin for an exciting opportunity that has opened up within our Melbourne Boutique on Collins Street.
MAIN PURPOSE
To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison's spirit and heritage.
KEY RESPONSIBILITIES Developing strong sales turnover for the Boutique in accordance with the store strategy:Meeting the turnover targets set by the Boutique ManagerAchieve Key performance indicators defined by the Boutique ManagerClient Management Satisfying customers:
Welcome & handle the clients in the respect of the Maison's standards (In the Boutique, on the phone or by mail or during events)Adapt its style to each client need in order to offer the appropriated serviceAdvise, convince & ensure that each sales is handled accordinglyBuilding a long term relationship with the client:
Ensure the prospection and the follow-up of new clients (local and international)Enrich the client database using the welcome cards for client and prospectBe force of proposal to develop client actions (phone, mailing, etc.)Customer Service SAV:
Take care of each case according the Maison's standardsFollow up on each case and communicate to the Boutique Manager each problem Product/ Merchandise/Inventory Management Participate to the good management of the stock
Reception & transferTake part on inventory management / stocktakeCheck that all products are correctly handled & pricedLook after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.) Others Respectful of all guidelines required by brand in terms of grooming, CRM, VM, media, etc.Respectful of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collectionsRemain informed on the business through magazines and regular boutique checks of the competitorsRequirements: At least 2-3 years' in Retail Sales, preferably in a luxury environmentStrong Passion for our products and MaisonPossess strong communication and interpersonal skillsPleasant DispositionGood Team PlayerPerforms well under pressure and can multi-task
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