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Job DescriptionFINANCIAL: To assist during preparation of the yearly revenue & expense budget.To actively contribute to the Department's financial and administrative activities to ensure that yearly revenue budgets are surpassed.ADMINISTRATIVE: To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports and monthly reports to the DOS.To participate in preparing the sales action plans, attend sales meetings; develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres.To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month.OPERATIONAL: To respond to all inquiries within 24 hours.To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.To negotiate with all customers and send out offers/contracts regarding individual and group business.To be aware of all market trends and share it with the team so that a collective action can be implemented.To consistently interact with key clients focusing on high profile guests.To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report.To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.To come prepared for weekly Sales and Revenue meetings.To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time.To adhere to the Department and Hotel's standard operating procedures (SOP's).To ensure strict confidentiality of information in the Department and Hotel.To carry out duties, projects and other assignments as required by DOS.PERSONAL ATTRIBUTES: Good understanding of corporate market.Good understanding of all hotel departments.Professional sales and presentation skills.Must have strong interpersonal skills with attention to detail.Strong written and verbal communication skills.A team player with a positive attitude.Strategic thinking combined with the ability to move strategy to action.Managerial / Leadership skills.Self-motivated, creative and confident, with a highly energetic personality.Creative, independent, and manages stress gracefully.Ability to meet deadlines consistently.Pro-active and taking initiative.Must be organized and ability to work and follow systems and procedures.Must be adaptable to change of strategy, ideas, systems etc.Proficiency in organizational planning with the ability to multi-task.QualificationsMinimum 3 years experience in a sales position in hospitality.Degree/Diploma in Hotel Management / Business Administration.Strong knowledge of Opera & Microsoft Office.Understands the local culture and has worked in the region.Fluency in English and other languages, written and spoken, is preferred.
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