Government - State (Government & Defence)
Your key responsibilities: Undertakes complex evidence-based decision making in accordance with the Act. Deliver quality and responsive services to clients through the application of VAQ resources, policies, processes, systems and technologies. Effective case-management of applications for financial assistance, including accurate record-keeping, meeting objectives and progressing work within legislated timeframes. Maintain relationships with a range of stakeholders, including other departmental business units and the non-government sector, ensuring the effective and efficient delivery of VAQ services. Undertake comprehensive analysis and provide advice to the Executive Manager, Policy and Projects on operational policy and legislative issues relating to VAQ service delivery. Conduct relevant research related to victims of crime and maintain up to date and in-depth knowledge of the Act and other relevant legislation. Represent VAQ at Queensland Civil and Administrative Tribunal (QCAT) hearings. Technical skills, abilities and cultural capability: Contributes to workplace equity, diversity, respect and inclusion that enriches our culture of respect and inclusion. Completes workload within established timeframes and adjusts priorities quickly as circumstances dictate. Makes appropriate decisions based on policies and past precedents. Negotiates or exchanges ideas, information and opinions with others to arrive jointly at decisions, conclusions or solutions. Builds rapport and establishes strong and mutually beneficial connections. Speaks effectively with persons of various social, cultural, economic and educational backgrounds. Analyses complex information and legislation using logic and reasoning. Demonstrates respect and appreciation for legislation and policy frameworks by consistently operating to key standards. Ability to draft concise, logical decisions in a plain English format that provide clarity to victims of crime. Applications to remain current for 12 months.
Job Ad Reference: QLD/593040/24
Closing Date: Tuesday, 08 October 2024
At the Department of Justice and Attorney-General (DJAG), we are dedicated to creating a safer, fairer, and more just Queensland.
Working in our department gives you the opportunity to address complex issues, such as reducing the overrepresentation of First Nations people in the justice system, ending domestic and family violence, and minimising gambling harm.
Join a team of passionate, supportive professionals committed to making a meaningful impact every day.
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