Help us deliver like never beforeAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.About the opportunityAs our Senior Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of Australia Post's 4,400 Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.The Role:Monday to Friday, occasional Saturday's when requiredAnnual salary $74,406+ 12% Superannuation+ District Allowance of up to $7,850+ Air conditioning subsidy+ An extra weeks paid annual leave (5 weeks)+ Post Perks, you'll have access to hundreds of discounts and benefits ranging from discounts on selected Apple products to great deals on hire cars and travel insurance.The purpose of the role is to professionally assist in the management of operations in our postal outlet to achieve objectives, grow profitability, increase productivity and staff engagement, whilst providing consistently high standards of customer service.You'll be:Building rewarding relationships with customers by understanding their needsAssisting with administrative duties such as stocktaking and record maintenanceHave the ability to develop the skills and expertise of team members having worked in a customer-facing role which required effective and efficient resolution of customer complaintsAssisting with managing back office processes, such as; stock inventory functions, conducting outlet balancing and audit functionsAbout youYou're an experienced retail manager, 2IC or possess strong leadership skills with a track record of staff coaching and performance management. You are friendly, enthusiastic and a reliable personality who loves working in a team environment. You're ready to put the customer at the centre of everything you do to help make a difference in the community.You'll also need toBe confident in coaching and managing staffManage high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)Conduct and process a number of identity services transactions, including Australian Passport InterviewsPromote our products and services through up-selling and cross-selling, merchandising and other promotional activitiesBe very fit to lift up to 30kgs of mail / parcels regularly and stand for your shiftHow we'll deliver for youWe invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safetyBe part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every dayWe invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.We're delivering togetherAt Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on ******
