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Senior Relationship Manager - Agribusiness VIC/TAS
Department: DSI Agribusiness
Division: Australia Commercial
Location: VIC/TAS
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Senior Relationship Manager, your role is to manage and build strong relationships with a portfolio of Diversified Industries customers, and drive portfolio growth through customer acquisition, cross-selling and referrals while demonstrating mastery of the role capabilities.
Role Type: Permanent
Role Location: Melbourne
Work Hours: Full-time
What will your day look like?
This role is accountable for:
Acting in the best interest of the customer and applying a customer-centric approach
Proactively developing and maintaining a detailed understanding of customer business and financial needs
Providing customers with appropriate solutions
Collaborating with Product Partners and other internal stakeholders to design, structure and execute deals
Building and maintaining strong external networks with a strong focus on Circle of influence and origination
Structuring deals in conjunction with relevant product and specialist teams
Managing a portfolio of Diversified Industries customers
Adhering to a strong operational rhythm, including driving new to bank business and working to grow whole of customer relationships
Ensuring the set is well managed including ensuring credit risk across the customer base is managed effectively and proactively
Implementing Relationship Credit Approval Discretion as appropriate
Coaching and growing an Assistant Manager direct report
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Relationship management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
Domain experience: Specialised knowledge and experience supporting complex customers achieve their banking goals
Customer solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options that meet those needs.
Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge.
Business Development: Partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
Coaching: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies.
Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.
Customer insights: The ability to engage with complex customers to deeply understand their banking requirements, understand their industry trends, and critically analyse these to recommend tailored solutions.
Critical Thinking: The ability to use logic and reasoning to analyse, evaluate and synthesise a range of information to understand an opportunity or challenge.
Portfolio management: The selection, prioritisation and management of a portfolio of work and/or customers in line with its strategic objectives and capacity to deliver.
Planning and Prioritisation: Planning and prioritising what needs to be done in order to deliver upon customer/user needs and strategic priorities.
An understanding of the regulatory and government environment
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
Job Posting End Date
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