About The Role
Reporting to the National Head of Regional & Agribusiness, you will manage an existing portfolio of clients.
The successful candidate will provide value to regional and agribusiness clients across target segments (Agribusiness and/or Commercial) in the Dubbo & Wagga Wagga area by delivering a superior relationship proposition.
You will naturally be relationship driven, focusing on how you can give more value add to your client portfolio through innovative ideas and your passion for the rural & regional sector.
The purpose of the Senior Business Relationship Manager is to run a portfolio including:
Portfolio cleanliness Adherence to compliance Customer management and satisfaction Originating new deals self-sourced, as well as those introduced by BDM's Financial outcomes Return on risk Leadership – coaching and mentoring of ARMs and BROs Brand promotion Customer Management Writing new to bank credit submissions introduced by BDM's and/or self-sourced Retain existing quality customer files Effectively manage customers issues and concerns Maintain a disciplined customer calling program Retain and build advocacy with existing quality customers Risk management Undertake reviews of customers in portfolios Identify and manage weak and deteriorating credit Meet reporting, review and covenant requirements Maintain satisfactory compliance standards Adhere to BOQ policies and origination standards Ability to achieve sales results Achieve lending growth, revenue and cross-sell targets Onboarding of new to bank clients by: Working with BDM's on originating, winning and settling new to bank prospects Engaging customers, referral partners including branches and third parties who have capability to introduce new clients directly Proactively seek new lending opportunities and cross sell from existing customer base Achieve sustainable and profitable growth About You
Our successful candidate will have:
Experience in a banking account management (ideally Rural) role or similar Proven ability in building, maintaining and growing a portfolio of clients Proven ability in achieving high levels of customer service Credit and financial analysis skills Good knowledge of Microsoft Office About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking.
That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.
We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Perks Flexible working arrangements Discounted financial products Salary sacrificing options Paid parental leave with no minimum Purchase annual leave Discounted private health insurance plan Employee Assistance Program (EAP) Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index How To Apply
To apply for this role with #boqbusiness, please follow the links or apply via our Careers Page.
BOQ Group is committed to diversity and an inclusive workforce.
Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.
When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.
These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
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