Senior Registry Officer

Senior Registry Officer – NSW Government - Temp ContractImmediate start pending checksInitial contract through to 31st January 2025 with view to extend$43.28ph + superSydney CBD location - Onsite full timeFull time, Monday to Friday, 35 hours per weekExperience in a tribunal or legal environment is highly beneficialSeeking candidates with experience in high-volume customer service environment with good attention to detail, good communication skills and good time management skillsAbout the CompanyOur client, a large NSW Government Agency is seeking a Senior Registry Officer for a temporary contract to provide clerical, administrative and customer service support to the Tribunal. This is a rewarding role, offering a friendly and supportive working environment in a fantastic CBD location.To succeed as a Senior Registry Officer, you:Are motivated and self-driven to provide excellent customer service in a Tribunal environment, dealing with a broad and diverse range of matters, including guardianship matters, tenancy issues, and building works and administrative review of Government decisions.Have the demonstrated ability to undertake a range of administrative support services relating to the work of the Tribunal, including data entry, preparing correspondence, and maintaining electronic and file records.Have a strong work ethic with a can-do attitude to work to tight deadlines across multiple tasks.Duties within the role will include but are not limited to:Listing and preparing cases for hearing.Responding to enquiries in person or received by phone or email.Handling complex and escalated enquiries.Maintaining accurate case management records.Complying with Tribunal practices and procedures.Initiating and monitoring case management activities, especially in relation to more complex matters, escalating where required.Managing records (including electronic records) created and processed by the Tribunal, including the retention and disposal of records.Skills & ExperienceA quick learner and willing to develop your skills and knowledge of legislation, legal principles and procedures.Strong communication and negotiation skills and enjoy client contact.Experience working in a high-volume environment with set timeframes.Ability to manage and prioritise your workload independently and efficiently.Ability to maintain a high degree of accuracy.Someone who likes working with others to achieve team and organisational goals.Previous experience in a legal or Government environment is highly beneficial.For interest in this role, please apply now or send a copy of your updated resume to Brooke Dover at ****** CLOSING SOON.Please note, only shortlisted candidates will be contacted.
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