Our Values
To provide assertive, responsive and evidence-based mental health care.
Service Overview
Clarity Health Care is an accredited mental health service delivering a multidisciplinary, responsive program offering care to people with any form of mental health concern or mental illness. Our mental health programs offer psychiatrists, psychologists, occupational therapists, social workers, and registered nurses. More important than discipline is the individual skill of the senior mental health clinicians we employ. Evidence-based care is delivered through outreach services, clinic-based appointments, telehealth, and group programs, based on clinical reasoning and need. Due to the design of the workforce at Clarity, collaboration and continuity of care is core to the delivery of the treatment, with the recovery model and bio-psycho-social model being the grounding principles of all care.
Job Title: Full-time Senior Receptionist/Administrator
We are seeking an experienced reception/administrator to join our Clinic Support Team, playing a vital role in supporting the day-to-day operations of our busy mental health clinic.
Key Responsibilities
Support Clarity Health Care staff and patients effectively.
Ensure the clinic is presented and maintained at a high standard and that safety standards are met.
Work independently to ensure the smooth running of the clinic.
Answer phones and welcome patients into the clinic.
Support clinicians with administrative tasks.
Demonstrate strong administration skills and attention to detail.
Provide administration support for partner programs, including billing, data entry & reporting.
Prepare and maintain Partnership reports when required.
Communicate regularly with internal and external stakeholders.
Understand Clarity Health Care services, including referrals, billing, and consultation fees.
Maintain strict confidentiality at all times and understand privacy policies.
Handle difficult calls calmly.
Complete tasks efficiently and ask for team assistance when needed.
Work autonomously and collaboratively in a team environment.
Prerequisites
Experience in a similar administration role is highly regarded.
Excellent customer service skills with a friendly and empathetic attitude.
Proficient in using Word, Excel, PowerPoint; experience with Halaxy is an advantage.
Open to learning new software programs.
Prior experience in billing and maintaining systems using different medical software is highly regarded.
Excellent verbal, written communication, and interpersonal skills.
Knowledge of mental health services.
Ability to work as a reliable and trustworthy team member.
Able to multi-task and prioritize under pressure.
Comfortable adapting to change and following practice procedures.
Understand the importance of patient confidentiality.
Enjoy working within a supportive team.
If you're equipped with the necessary skills and seek an exciting opportunity, APPLY NOW and tell us why this position stands out to you.
We're eager to hear from you and discover how you can contribute to our team.
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