Are you passionate about cars and delivering exceptional customer service? We are seeking a Senior Product Specialist to join a leading automotive brand on a 12-month fixed-term contract. Initially focusing on the electric vehicle range, you'll provide a premium customer experience, exciting customers with their products, and guiding them through their vehicle purchase journey.
As the go-to expert on vehicles, you will handle enquiries via calls, emails, online chat, and video conferences, supporting the Business Development Centre (BDC) operations and building long-term relationships with customers and dealers.
Key Responsibilities: Support BDC team performance, developing processes and maintaining scripts and FAQs.Prepare reports on contact activity, lead generation, conversion rates, and customer feedback.Provide customer insights for management to inform of potential opportunities for internal teams to support business improvements.Deliver excellent customer service, guiding customers through product options and offering tailored advice.Generate high-quality leads for the dealer network and follow up to maximise sales conversion.Coach Product Specialists to meet KPIs while maintaining high service standards.Collect customer feedback for continuous improvement.What We're Looking For: Previous experience in a customer contact, product, or sales role (Automotive, Financial Services, or Luxury sector preferred).Skills: Excellent communication skills, both verbal and written.Strong interest in automotive technology and financial services.Organised, goal-oriented, and able to meet targets while providing top-tier service.Experience in Financial Services and/or Automotive is a plus.Why Join? Be part of a prestigious and innovative brand.Play a key role in the growth of electric vehicles.Competitive salary and benefits package.How to Apply:
To apply online, please click on the appropriate link and send your CV in Word format. Alternatively, for a confidential discussion, please contact Joni Gilbertson on 03 9535 2111.Join a team that's committed to delivering the ultimate driving experience!
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