Senior Product ManagerWestpac Banking Corporation Sydney, Australia
SydneyJob Description Senior Product Manager: Servicing, Mortgages - 53677 SydneyFull-time permanentHybrid working model How will I help?
Your new role as a Senior Product Manager, Servicing sits within the Consumer Mortgages Line of Business (LOB) and will be focussed on all Westpac, St George, Bank of Melbourne, and Bank of South Australia mortgage servicing processes.
You will need to be a driven individual with a strong sense of ownership and a curious mind who is keen to learn new skills, is a great team player and is ready to take on people leading responsibilities in need. The objective of the role is to strategically manage servicing processes over the product lifecycle, ensuring we are providing customers and bankers the best service through simple, effective and compliant processes.
Key Responsibilities: Strategic process deep dives.Cross-functional stakeholder engagement across mortgage value chain, including but not limited to operations, product, legal, compliance, risk, IT and transformation teams.Own and deliver on critical servicing activities required to maintain current business requirements, as well as drive fixes and continuous improvements through project management.Determining continuous process improvement opportunities.Leading initiatives to drive change and improve NPS (Net Promoter Score).Rectify and improve existing process gaps.Collateral management and building digital self-serve capabilities. What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
Depth of Product experience within Consumer Banking, in a Mortgages Function.
Exceptional analytical and conceptual thinking skills.Strong relationship-building skills with internal and external stakeholders.Comfort with ambiguity and the ability to deliver outcomes in a rapidly changing environment.Excellent planning, organizational, problem-solving, and communication skills.Proactive self-starter who is outcome-focused and can work in a fast-paced environment.Familiarity with agile delivery frameworks and project management fundamentals.Strong knowledge of the Consumer Banking, Mortgages market, products, and regulatory frameworks.Innovative problem-solving skills, making complex issues simple and compelling. What is it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ******.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ******More Jobs From Westpac Banking Corporation
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