Senior Product Manager - Portfolio Optimisation
Commonwealth Bank of Australia, Sydney, Australia
We are a dynamic team driving innovation in business banking products.
You are a strategic product leader with a passion for transforming customer experiences.
Together we will shape the future of business banking through smart solutions and impactful change.
See yourself in our team
Business Bank (BB) offers a wide range of services to small-to-medium enterprises, as well as regional, agribusiness, personal, and institutional online trading customers.
The Everyday Business Banking (EBB) team supports customers ranging from the smallest businesses to the largest corporates. We're responsible for Deposit and Transaction Product and Portfolio Management, Cash Channel Strategy, Merchant Solutions, Business Customer Onboarding, Customer Lifecycle Management, and Business Customer Propositions.
In this role, you will join the EBB Deposit and Transactions Crew, responsible for:
Deposit and Transactions product and portfolio management
Product acquisition, in-life maintenance, and customer experience optimisation
Product development and digitisation
Cash and cheque strategy for Business and Institutional customers
Do Work That Matters
As Senior Product Manager you'll be accountable for the end-to-end management of Cash and Cheque products for Business and Institutional customers.
You'll work within a broader squad to deliver strategic outcomes aligned with Crew OKRs, utilising your domain knowledge, thought leadership, and strategic mindset to drive results.
You will leverage your domain expertise, thought leadership, and strategic mindset to drive product outcomes across the lifecycle. This includes launching new features, monitoring performance, ensuring regulatory and risk compliance, enhancing customer experience, and driving change across the business.
In this role, you will be:
Leading product change initiatives to improve offerings and processes for better customer outcomes and value
Driving product process enhancements through customer-centred design thinking
Acting as a subject matter expert, providing advice on product strategy and influencing key decisions
Using performance insights to drive prioritisation, including financial, business, and customer experience outcomes
Engaging with risk and governance frameworks, preparing product papers, and presenting risk assessments to senior stakeholders
Managing operational risk incidents, uplifting controls, and ensuring end-to-end product lifecycle management (pricing, features, terms and conditions, and more)
Help us deliver a better future for Everyday Business Banking with:
Proven experience in financial services, product management, or process improvement
Expertise in working with technology and systems teams to uplift or build new capabilities
Proven success in leading a defined product strategic roadmap
Exceptional written and verbal communication skills
Demonstrated people leadership experience
A strong ability to challenge the status quo, acting as a change agent
Excellent stakeholder engagement and the ability to influence without direct authority
Strong problem-solving skills, with the ability to provide solutions to complex problems and technical challenges
Working with us
At CommBank, we value diverse backgrounds and perspectives, creating an inclusive, flexible workplace where everyone can thrive. Whether you're driven by data, creativity, or customer service, you'll find a rewarding career with us.
We support flexible work arrangements, including part-time roles, job sharing, and flexible start/finish times, with at least half of your time spent connecting in the office each month.
If this sounds like you, apply today!
Advertising End Date: 02/11/2024
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