This role will sit within Customer and Channel Experience with a focus on designing and executing Mortgage initiatives that will deliver value to the customer, grow market share and generate financial return for the business.
Key Responsibilities: Effective Go To Market (GTM) strategies – Development and implementation of GTM strategies for new features, services, policies and products bringing together pricing, digital delivery, distribution, promotional and campaign activities.Improved customer experience – Leverage of customer insight, pain points and metrics to identify areas for improvement and develop customer centric strategies.Performance Tracking and Reporting – Monitor and analyse key performance metrics such as SOCC, Daily Apps, NPS, Complaints. Make data-driven recommendations for optimisation.Regulatory Compliance and proactive risk management – Work with risk and compliance to ensure campaigns and operational risk is managed proactively and/or issues are rectified in a timely manner.What do I need? The successful candidate will have:
Strong business and commercial acumen.An analytical and data-driven mindset.Demonstrated experience in Product Management, ideally within Financial Services.Strong understanding and experience in utilising customer insights, data and market research to inform strategies.Effective communication skills, with the ability to influence without authority, whilst using data and customer insights to challenge.Experience using innovative approaches to problem solving by making the complex simple, and the simple compelling.As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
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