We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.
Like any good mission, this one starts with our people.
Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.
Job OverviewWork type: Full Time
Location: Brisbane
Job type: IT
05 Sep 2024 E. Australia Standard Time
Senior Product ManagerHello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
Are you a seasoned Product Manager with a passion for innovation? We're seeking a driven and experienced professional to drive our New Distribution Capability (NDC) initiative. This role combines technical prowess with business insight, ideal for someone with a background in software development, a deep understanding of the airline industry, and exceptional interpersonal skills.
What you'll be doing: Stakeholder Strategy: Build and maintain a strong internal and external stakeholder relationship strategy to position Virgin Australia as a key business partner for the NDC distribution channelManage Product Backlog: Prioritize the product backlog through value/effort assessments, financial modelling, and customer experience improvementsRoadmap Development: Create and maintain a 3–12-month forward roadmap to support cross-business capacity planning and prioritizationFeature Management: Oversee new product features and capabilities to align with Virgin Australia's NDC value proposition and attract new trade partners and travel agenciesEnd-to-End Product Management: Handle the complete NDC product lifecycle for trade partners, maximizing adoption across the NDC distribution channelUser Stories and Requirements: Supervise the development of user stories, refine requirements, and set release and sprint goals according to product objectivesStakeholder Engagement: Lead discussions and decisions with stakeholders to define high-level requirements for the NDC solutionVendor Management: Manage the vendor relationship concerning the NDC product.Feature Delivery: Take full accountability for delivering new features throughout the product lifecycleYou'll be great in this role if you: A bachelor's degree in computer science, Information Technology, or a related fieldProven experience as a Product Manager or Product Owner within the airline industry, specifically in distribution and ticketingA solid background in software development, including hands-on experience with Postman and XMLExpertise in executing technology-driven projectsExceptional communication and interpersonal skills, with the ability to manage and influence stakeholders at all levels.Demonstrated leadership and team management abilitiesAn analytical mindset with strong problem-solving skillsExpertise in using analytics to drive data-driven insights for enhancing NDC channel capabilities and trade partner adoptionA collaborative team player who is empathetic, resourceful, and results-orientedA deep understanding of airline markets and indirect distribution channelsFamiliarity with airline distribution systemsProficiency in Confluence, Jira, Teams, and SharePoint collaboration toolsKnowledge of Sabre PSSWhat you'll get from us: We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)Flexible working arrangements (including work hours and work from home)Discounts on travel insurance, car hire, accommodation and experiences worldwideHospitality, retail, technology, beauty services and wellness discountsWellness support, including the Converge digital wellbeing platformA comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financialDress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of youEquality rules: We're all individuals. We love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply? We're ready to hear from you. Apply now.
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