Let's introduce ourselves Doshii helps hospitality venues clear their plates by getting their apps and point-of-sale (POS) systems talking to each other. For venues, that means less double-handling, errors, admin and confusion and more time to do what they do best. For their customers, it means a satisfying and seamless experience.
Doshii was launched in 2016 and is proud to be a part of the Commonwealth Bank's venture scaling business, x15ventures. Partnering with some of the best and brightest hospitality POS and app companies in Australia, we now boast a highly-skilled, dedicated team based out of Sydney, Melbourne and Brisbane.
About The Role We are looking for a Senior Product Designer to join our Product and Growth domain, reporting to the Head of Product Development & Design. You will be on the tools, rolling your sleeves up to deliver the best experience for our customers and in turn, help Doshii achieve its objectives across acquisition, adoption, retention, revenue and margins.
In this role, you will use Customer Centered Design principles and methodologies to ensure we meet core customer needs on any device by offering Doshii's products and services through an integrated, simple and easy-to-use digital experience.
Key Responsibilities Design new features, continuously optimising for existing user interface designsAs part of an agile scrum team, act as the design SME, collaborate with scrum team members, attend ceremonies and champion customer experience objectivesInterview customers to understand their goals and objectives and ensure we are one step ahead of their needs and wantsUnderstand technical and business requirements and always strive to deliver intuitive and user-centered designsCombine creativity with adherence and consistency to a design systemCreate prototypes for new product ideasTest new ideas objectively, leading the conversation with customer facts, not personal opinionsConduct ongoing customer research to continually turn "good" to "great"Produce flows, wireframes and interactive prototypes, including detailed documentationGrow the visual identity of Doshii as a business, product and brandRegularly review customer insights and analytics to better understand users, their goals and how they interact with Doshii's features, products and partnersUnderstand the customer and business drivers, define UX metrics against those drivers, measure and report on results, followed by championing enhancements based on data analysisManage stakeholders including extensive contact with diverse groups including CEO, Sales, Marketing, Legal and Compliance representativesAssist the Product Owners to scope, plan and provide estimatesMake trade-offs in an environment of often-conflicting objectives, e.g. deliver great experience to deadlines with fixed resources. Ruthless prioritisation and an ability to focus on key issuesAssist planning of user experience research and validation testing, including preparation of stimulus material, in collaboration with the wider Product domainContribute to and help implement and improve the Digital Experience best practices and standard operating proceduresExperience The ideal candidate will bring the following qualifications and expertise:
5+ years of UI/UX experience crafting web experiences across devicesProficient in using Figma is must and Adobe Creative Cloud is desiredExcellent attention to detail and focus on pixel-perfect designsStrong understanding of front-end development technologies, including constraints and opportunitiesExcellent listening and collaboration skills, including the ability to communicate visual design concepts to non-designers; work closely with other disciplinesKnowledge of customer centered design balanced with commercial acumenStrong communication skills and able to present design in a clear and persuasive mannerStrong problem-solving skills to drive solutions at all levels of detail: from big picture to fine detailStrong conceptual and interaction design skills, across responsive and native platformsStrong skills in visualising solutions in productive ways e.g. flows, free-hand sketching, white-board facilitation, wireframing and prototypingExperience conducting and utilising customer research, usability testing, behavioral or digital analytics to drive design and optimisationProven experience of successfully delivering to UI/UX methodology within an Agile development framework, using Atlassian suite products (Jira, Confluence)What's in it for you? Like working in a gourmet kitchen, you'll enjoy a fast-paced environment with a full team of talented individuals dedicated to producing top-tier results. We're growing fast and proud to be changing the way the hospitality and retail industries connect their venue's Points of Sale (POS) to their business apps. At full scale, Doshii will be a marketplace where venues can access third party tech and ensure a streamlined exchange of data via the Doshii Platform.
You'll be a vital part of the line, rapidly connecting customers to a new and exciting product which is used by some of the most innovative companies in pickup and delivery, in-venue ordering, reservations, rostering, payment methods, gifting, venue management, delivery fulfillment and e-commerce. In addition to working out of a premium workspace in Sydney's newest technology park, we also offer flexible work-from-home and remote possibilities.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 08/01/2025
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