IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. OverviewWe are looking for a Senior Premium and Credit Account Manager to provide, professional and customer focused premium and credit management service for all Workers Compensation clients. How you'll make an impactYour responsibilities will include:Process renewals and annual adjustments to premiumIdentify and report risks which may adversely impact on the businessUnderstand and comply with the policies and procedures around securing and handling company and client informationAchieve monthly productivity level as designated by managementAnalyse and forecast client premium projectionsAnswer premium related queries via telephone, written correspondence or client visitMaintain employer information and workplace detailsAccurate assessment/allocation of Workers Compensation Industry Classifications, Premium Calculations, Succession & GroupingResolve complaints in accordance with company guidelinesCreate arrangements of premium repayment in line with GBS and VWA guidelinesComply with the Accident Compensation Act 1985, Premiums Order and other relevant Legislative requirementsIdentify opportunities for process improvementPro-actively manage the debtor position ensuring that external business relationships are maintainedAttend internal and external training courses to update technical knowledge and personal developmentControl the value, number, age and proportion of outstanding premium whilst maintaining scheme benchmarksInvestigate legal recovery action as requiredAccept and complete other duties and responsibilities as designated by the Team Manager and Operations Manager. About youWhat are we looking for:Workers Compensation/Premium and Credit Management experienceExperience in a client service roleKnowledge of general business and administrative practicesExcellent customer service skillsExcellent communication and interpersonal skillsPC literate – Database and Microsoft OfficeExcellent time management and organisational skillsIndustry specific qualifications highly regardedCoaching and mentoring skills highly regardedWhat we can offer you:Attractive remuneration packaging & flexible work arrangements including Work from HomePaid Parental LeaveCollaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunitiesOpportunities for ongoing education and developmentA dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programsStaff benefits including additional purchased leave, volunteer leave days, retail discounts and more!"Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!To apply:If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leaveOther benefits include:Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.