Senior Premium and Credit Account Manager We are looking for a Senior Premium and Credit Account Manager to provide a professional and customer-focused premium and credit management service for all Workers Compensation clients.
Responsibilities Your responsibilities will include: Process renewals and annual adjustments to premium Identify and report risks which may adversely impact the business Understand and comply with the policies and procedures around securing and handling company and client information Achieve monthly productivity level as designated by management Analyse and forecast client premium projections Answer premium related queries via telephone, written correspondence or client visit Maintain employer information and workplace details Accurate assessment/allocation of Workers Compensation Industry Classifications, Premium Calculations, Succession & Grouping Resolve complaints in accordance with company guidelines Create arrangements of premium repayment in line with GBS and VWA guidelines Comply with the Accident Compensation Act 1985, Premiums Order and other relevant Legislative requirements Identify opportunities for process improvement Pro-actively manage the debtor position ensuring that external business relationships are maintained Attend internal and external training courses to update technical knowledge and personal development Control the value, number, age and proportion of outstanding premium whilst maintaining scheme benchmarks Investigate legal recovery action as required Accept and complete other duties and responsibilities as designated by the Team Manager and Operations Manager. Qualifications What are we looking for: Workers Compensation/Premium and Credit Management experience Experience in a client service role Knowledge of general business and administrative practices Excellent customer service skills Excellent communication and interpersonal skills PC literate – Database and Microsoft Office Excellent time management and organisational skills Industry specific qualifications highly regarded Coaching and mentoring skills highly regarded What we can offer you: Attractive remuneration packaging & flexible work arrangements including Work from Home Paid Parental Leave Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities Opportunities for ongoing education and development A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more! "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication! To apply: If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job . To be considered for this opportunity you must have the right to live and work in Australia when applying.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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