Role Type: 6 months temporary full-time opportunity with possible extension.Salary: DCS clerk grade 9/10 – base salary starting $120,859 plus superannuation and leave loading.Location: Sydney, flexible working hours and hybrid conditions available.We have an exciting opportunity for a Senior Policy Officer to join the Centre of Excellence team in the Digital Strategy, Investment and Assurance branch (DSIA) for a period of 6 months.The Senior Policy Officer leads and manages policy stream in the development, delivery and implementation of policies relating to ICT and Digital across NSW Government and includes supporting NSW Government agencies' adoption of Digital change.The Policy team adopts an agile approach and has a pipeline of initiatives to deliver evidence-based and customer-centric improvements. You will join a fast-evolving space, providing timely and accurate policy advice whilst planning long-term policy development. You will lead and manage critical policy initiatives, communication channels and mechanisms for the branch.The Digital Strategy, Investment and Assurance Team (DSIA) works across whole of NSW Government to drive digital and ICT strategy, alignment, planning, prioritisation, and investment.About the Role:Lead and undertake research, analysis, and review of complex policy issues, identifying emerging issues, and developing evidence-based options and strategies, to ensure problems are resolved and risks are mitigated.Provide expert advice and information to inform relevant stakeholders and support policy directions.Lead and manage policy team member/s to support the Agency in meeting policy commitments and/or roll-out of significant policy initiatives.Develop and implement strategies for the monitoring and evaluation of all policy initiatives to identify risks and issues and ensure the achievement of desired outcomes.Lead and facilitate stakeholder engagement, consultation, and negotiation on policy issues to identify and develop solutions and make recommendations that account for relevant factors and support sound policy decisions and approaches.Manage consultations and negotiations with diverse stakeholders, given the need to balance competing interests and demands which are often changing and unpredictable.Support the preparation of reports, briefs, and correspondence to inform or respond to Agency and/or Government requests.To be successful in this role you will demonstrate:Thorough knowledge and demonstrated experience in the development, writing, review, and updating of departmental Digital policies and procedures in a large politically charged organization.Successfully manage, consult, and negotiate with a diverse range of stakeholders, given the need to balance competing interests and demands which are often changing and unpredictable.Proven ability to research and analyse complex issues, manage, and interpret decision support information, and to effectively implement solutions, given the need to understand the problem and formulate responses within short timeframes, often without prior notice.Ability to lead and work within a collaborative and supportive environment by providing clear direction, articulating parameters, and establishing professional working relationships with a wide variety of internal and external key stakeholders.Have relevant skills, experience and/or tertiary qualifications in policy development and team management.High level written communication skills with the ability to explain complex information using language appropriate for the audience's level of knowledge, skill, and experience in a succinct manner.Closing Date: 09:59 am, 10th Jan 2025Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
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