Governance, Strategy and Planning is seeking motivated, critical thinkers with strong problem-solving skills who are passionate about working with stakeholders to achieve better outcomes for our customers.
One temporary full-time AO6 Senior Policy Officer position is available in Governance, Strategy and Planning, Strategy and Performance Branch to mature departmental approaches to human rights and customer complaints management to support schools, regions, and divisions.About The DepartmentThe Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity.
This starts with recruitment and selection.
The methods of assessing suitability in the recruitment process may vary, including making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.About The RoleGovernance, Strategy and Planning undertakes a range of enterprise activities to support the department in meeting its strategic objectives and operational requirements, delivering services and products to support frontline and corporate staff to effectively and confidently perform their duties.GSP offers a creative environment for collaboration and teamwork; flexible work options; and learning opportunities and skill development.One Exciting Role Is Available With The Following Focus:Maturing departmental approaches to human rights and customer complaints management;Support development of tailored complaints and human rights resources and training to build capability in frontline and corporate areas;Provide support, advice, and training to business areas;Support collaboration with other business areas to drive continuous improvement in complaints management and reporting.We are looking for a Senior Policy Officer who has the following attributes:The ability to research and analyse issues, communicate complex information in clear and user-friendly products, and make informed recommendations;Excellent stakeholder engagement and negotiation skills and a commitment to customer service;High-level writing and communication skills;Excellent attention to detail, organisation, and coordination skills.Please view the Role Description for a full list of responsibilities.To ApplyAttach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).Referencing the competencies outlined in the role description and the attributes sought in the job ad, please provide a 2-page written statement about how your skills and experience will allow you to perform the duties outlined in the Role Description (Your Role) in the context of GSP's functions.We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.Applications from recruitment agencies will not be accepted.When working in regulated employment, an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.The Department of Education is a family-inclusive workplace.
Click here to find out more about our Inclusion and Diversity strategies.Occupational group: Policy & Planning
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