Education (Organisation site )Strategy and Performance; Policy, Performance, International and Intergovernmental DivisionGovernance, Strategy and Planning is seeking motivated, critical thinkers with strong problem-solving skills who are passionate about working with stakeholders to achieve better outcomes for our customers.
One temporary full-time AO6 Senior Policy Officer position is available in Governance, Strategy and Planning, Strategy and Performance Branch to mature departmental approaches to human rights and customer complaints management to support schools, regions and divisions.Job detailsPosition status: Fixed Term TemporaryPosition type: Flexible full-timeOccupational group: Policy & PlanningClassification: AO6Workplace Location: (Location not specified)Job ad reference: QLD/CO609882/24TClosing date: 26-Jan-2025Yearly salary: $117538 - $125531Fortnightly salary: $4505.20 - $4811.60Job duration: A period of 12 months unless otherwise determinedThe Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity.About the Role:Governance, Strategy and Planning undertakes a range of enterprise activities to support the department to meet its strategic objectives and operational requirements, and delivers services and products to support frontline and corporate staff to effectively and confidently perform their duties.GSP is seeking motivated, critical thinkers with strong problem-solving skills who are passionate about working with stakeholders to achieve better outcomes for our customers.
GSP offers a creative environment for collaboration and teamwork; flexible work options; and learning opportunities and skill development.Key Responsibilities:Maturing departmental approaches to human rights and customer complaints management.Support development of tailored complaints and human rights resources and training to build capability in frontline and corporate areas.Provide support, advice and training to business areas.Support collaboration with other business areas to drive continuous improvement in complaints management and reporting.Required Attributes:The ability to research and analyse issues, communicate complex information in clear and user-friendly products, and make informed recommendations.Excellent stakeholder engagement and negotiation skills and a commitment to customer service.High level writing and communication skills.Excellent attention to detail, organisation, and coordination skills.Please view the Role Description for a full list of responsibilities and mandatory requirements for this position.To Apply:Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).Referencing the competencies outlined in the role description and the attributes sought in the job ad, please provide a 2-page written statement about how your skills and experience will allow you to perform the duties outlined in the Role Description in the context of GSP's functions.We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.Applications from recruitment agencies will not be accepted.When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.Salary rate shown is reflective of full-time (1.0 FTE).We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.DocumentsBefore applying for this vacancy please ensure you read the documents below.KeywordPlease use * for wildcard searches.Search exact phraseCheck to search for the exact phrase.
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