Senior People And Culture Advisor, Pay And Conditions

Senior People and Culture Advisor, Pay and Conditions Aged Care Quality and Safety Commission – Hobart TAS
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to protect the safety, security and dignity of older Australians accessing aged care services.
About the People and Culture Operations Team
The People and Culture Operations (P&C) team are responsible for providing Pay and Conditions, Service Desk and Workforce Data and Analytics support and advice for the Commission. This is achieved through the management and resolution of requests received via our service desk tool, and ongoing data quality and assurance. The function also manages the key relationship with our Shared Services Provider. The team are responsive, trusted and reliable partners who provide valued advice and services to staff at all levels.
About the Role
As Senior Pay and Conditions Adviser you will lead a team who are the first point of contact to review and resolve pay and conditions queries received via our Service Management tool. As leader of the team, you will enable them to strive for first point resolution within agreed service levels and deliver an outstanding end to end user experience for Commission staff and people managers. This will be achieved through the provision of trusted pay and conditions advice, reporting, quality assurance of payroll activities and HR data and system improvement initiatives.
Position Duties
Collaboratively lead a team and build capability of staff to undertake their roles effectively and efficiently in accordance with process and quality indicators and corporate priorities. Assess and allocate work, resources and tasks using the service desk tool, ensuring the timely completion of assigned activities in line with established KPIs and best practice. Establish and develop relationships with our shared service provider to manage complex payroll matters. Provide a high level of technical understanding to support and advise on payroll and HR system integration and workflow methodology. Maintain a well-developed understanding of relevant legislation and policy frameworks and ensure the Enterprise Agreement conditions of employment and supporting statutory policy and legislation which relates to payroll activities is understood, applied and operating correctly. Ensure that all fortnightly, monthly, quarterly and annual reporting and processing activities are undertaken in a timely and accurate manner. Undertake continuous improvement activities to ensure payroll processes, procedures and systems are effective, promote efficiency and meet the needs of stakeholders. Assist with risk assessment and risk management activities to ensure that the payroll and associated systems are set up and operating correctly. Maintain a high level of service delivery. Apply and promote customer service excellence to ensure that stakeholder needs and expectations are met and refer matters that require escalation to the appropriate service channels where necessary. Regularly communicate with relevant stakeholders on payroll related matters which have an impact on the output of payroll processes. Assist with a broad range of P&C related projects including process improvement. Manage risk appropriately and implement strategies to reduce or mitigate risk. Exercise appropriate delegations, work productively under limited directions on moderate to complex work, prioritise and self-manage workload. Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:
Tertiary qualifications in Human Resources and/or equivalent industry experience in a similar role. Demonstrated experience in interpreting, applying and advising on HR legislation, policy and procedure and HR best practice whilst demonstrating a commitment to ongoing HR process and service improvement. Highly developed interpersonal, verbal, and written communication skills, including the ability to negotiate, communicate with influence and engage in difficult conversations with tact and discretion. Demonstrated experience managing a team in a complex and changing payroll/HR environment. Prior experience working with SAP is an advantage. Intermediate knowledge of Microsoft Excel and ability to utilise to capture and display data. Well-developed organisational skills, self-motivation, and initiative; with the ability to effectively and pro-actively balance workload and meet deadlines across a range of client groups, cases and HR portfolio areas. Demonstrated ability to think strategically, exercise sound judgement and convert strategies into clearly articulated, goal-oriented action plans to achieve positive outcomes. Understand and actively demonstrate the APS Code of Conduct and Values. Position Notes:
Salary offered will be between $92,970 - $104,883 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid. Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. Non-ongoing opportunities will be offered for varying periods up to a total of 24 months. Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies. In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words , including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by Tuesday, 12 November 2024 .
Please contact our recruitment team for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Rodney Bates by emailing with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
Further information:
For further information about the Quality Commission, office locations and other related resources, please visit our website.
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