Join our hard-working team based in Townsville. This is an exciting permanent full-time opportunity. The primary purpose of the role is to contribute to the delivery of customer focussed payroll service to clients of Queensland Health through payroll and related administrative processes and systems.
Job details Position status: Permanent
Position type: Full-time
Occupational group: Administration
Classification: AO4
Workplace Location: Townsville region
Job ad reference: QLD/CSD/603461
Closing date: 22-Nov-2024
Yearly salary: $90832 - $100071
Job duration: Permanent full time
Contact person: Nicola Mitchell
Contact details: (07) 4433 6777
Access the National Relay Service Key Responsibilities include: Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces. Analyse, investigate and resolve complex payroll processing problems to meet agreed time standards. Accurately perform payroll functions including rostering and HR master data maintenance in a timely manner. Process master data and rostering adjustments in payroll systems in accordance with payroll standard business processes and relevant industrial legislation. Work collaboratively with other team members within Payroll Services to ensure efficient quality client focused services are provided, by mentoring and providing advice or assistance as required. Identify skills gaps within the team and provide advice to management on development areas as required. Build and maintain relationships with line managers, other payroll service teams and clients of Payroll Services. Lead the team in liaising with clients and responding to customer enquiries to meet resolution timeframes. Provide accurate data and reporting to line managers to enable efficient workforce management. Contribute to achieving processing efficiencies and business improvement to optimise customer service and improve service delivery. Key Competencies: You will be assessed on your ability to demonstrate the following:
Demonstrated knowledge of contemporary Human Resource Management issues, as well as the ability to access and interpret relevant industrial awards, agreements, statutory regulations, and legislation relating to payroll. Demonstrated advanced conceptual, analytical, and problem-solving abilities in relation to complex payroll and establishment issues including utilising a risk management approach to the prioritisation and management of complex cases. Proven ability to support and mentor payroll staff and contribute to ongoing individual and team development and effectiveness and the achievement of agreed performance objectives. Demonstrated advanced interpersonal, communication and client services skills with a diverse range of clients. How to Apply: Please provide the following information to the panel to assess your suitability:
Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor. A short statement (maximum two pages) that gives details of your skills, experience and knowledge as required on the role description under the heading 'key competencies (role specific criteria)'. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).
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