Senior Payment Operations & Services Officer
At Indue, we are dedicated to embracing diversity, equity and inclusion in all forms. Guided by our values of "Go Far. Go Together," "Real Heart. Real Action," and "Open Mind. Open Doors," we are committed to fostering a workplace where every individual feels valued, respected, and empowered. We understand that our collective strength lies in our diverse perspectives and experiences, and by working together, we can achieve greater heights and drive impactful change across our communities. Join us and be part of a team that values your unique contributions and is dedicated to creating a positive, inclusive workplace.
We provide a range of technology payment solutions, including market leading financial crime solutions, New Payments Platform, mobile payments and card programs in a B2B market. Visit our website at www.indue.com.au for more information.
What We Offer
Work-life Balance: Flexible working arrangements, ability to work from home and meeting free Fridays.
Career development: Learning & Development programs, study assistance, internal movements and secondment opportunities.
Reward & Recognition: Excellent recognition programs appreciating employee's contributions, service anniversaries and Annual Awards.
Culture: Collaborative and inclusive culture, approachable leadership team who provide monthly updates, and regular social celebrations.
Wellness: Employee Assistance Program, discounted Health Insurance and ability to purchase additional leave.
About the Role
Reporting to the Payment Operations Manager, the Senior Payment & Operations Officer is responsible for:
Providing client & customer operational support with queries.
Complex daily transaction processing, exception processing and reconciliation of APN & BPAY transactions accounts.
Visa, ATM & MasterCard disputes and stock management, with a strong customer service focus and adherence with service level agreements and industry regulation/scheme requirements.
Guidance & assistance to team members, providing assistance in their development and acting as an escalation point for complex queries.
About You
You will have all or the majority of the following skills and attributes:
5+ years experience within the financial services industry.
Strong understanding of card services including credit cards, debit cards and loyalty programs, MasterCard and Visa rules and regulations.
Strong understanding of AP+ & BPAY regulations & requirements.
Knowledge of compliance and legislative requirements within a financial transactions environment, including EFT Code of Conduct, UCCC.
Strong customer service focus, with the demonstrated ability to build rapport with various clients and internal stakeholders.
Sounds like you?
Use the 'Apply' button to create your profile and submit your Cover Letter and Resume, demonstrating your relevant experience for the role.
No agency enquiries - only direct candidates with full working rights in Australia will be considered. Candidates may be requested to complete a criminal history check and other relevant background checks as part of our recruitment process.
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