Introduction:
Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care.
Description:
The Senior Partnerships Manager (Ground Handling) is a key product owner role, accountable for best practice ground handling standards and being the voice of our customer within Star, to enable strategic growth through key account management. This full-time position will be based in Sydney or Brisbane and offers the opportunity to join a high-performing, collaborative team. As a ground handling specialist and product owner, you will be responsible for key account management in a customer-facing role, with occasional travel required.
Key responsibilities include: Establishing best practice ground handling standards to enable the consistent delivery of Customer SOPsManaging key accounts to ensure the delivery of SLAs, operations performance reporting and growth opportunitiesSupporting transformation and continuous improvement initiatives with a focus on sustainable changeImplementing a data driven approach to performance measurement, monitoring and analysisEvaluating and optimising contracts to ensure high quality service delivery and sustained commercial viabilityPromoting Star's ground handling capabilities as the industry leader, combining the strength to manage with the agility to provide personalised serviceManaging new growth opportunities to deliver seamless transitions and successful operational start upsSupporting operations improvement action plans created by Airport Managers as the Ground Handling product owner at StarSkills and Experiences: You'll be great in this role if you have: A strong track record as an exceptional leader and excellent communicatorDemonstrated experience in ground handling within the aviation industryStrong commercial acumen with experience in key account managementA passion for cultivating and implementing best practice processes and practicesProven stakeholder engagement management experience to establish strong partnerships and maximise customer advocacySafety first mindset, with experience in managing risk and working within an established safety management systemEffective time management skills to manage multiple (and at times conflicting) priorities, whilst delivering the best outcomes for the businessThe ability to quickly adapt to change and remain resilient in evolving environmentsThe ability to travel intermittently. Please direct your applications to ****** attaching your CV and covering letter detailing your experience and interest in the role.
Applications close Friday 11th October 2024.
We look forward to receiving your application! #J-18808-Ljbffr
