Primary Details
Time Type: Full time
Worker Type: Employee
Senior Partnership Manager Location: Sydney, Parramatta or Newcastle Type: Permanent, full time The opportunity We have an exciting opportunity for a Senior Partnership Manager to lead the Managed Fund Claims Partnership team. This role will support Managed Fund Claims to build our Customer Value Proposition in the NSW Workers Compensation market. This role will work closely with the QBE People Risk Team to ensure that we have a consistent market proposition and leverage our brand effectively to support employers of all sizes. This role will also be responsible for retention and supporting opportunities for growth. You will be the voice of the customer in our business, with the ability to work across different business units to bring the best of QBE to customers' programs, by establishing and maintaining strong relationships with customers, partners, internal and external stakeholders.
The key responsibilities for this role include the following, but are not limited to: Management of the account management capability across the Partnership team to ensure efficient and effective oversight and optimisation, including customer onboarding, tender preparation, renewals, reporting, benchmarking training, compliance, risk and audit.
Develop, plan and implement a strategy to attract and retain high-value customers and to improve poor-performing portfolios.
Provide leadership and direction to the team and ensure customer engagement plans are monitored/maintained.
Contribute to the development of the team's strategy for SME customers and assist in the delivery of those plans.
Develop and implement strategies for improving customer and business outcomes.
Identify and support in the development of plans to attract new business and retain customers.
Look for the opportunity to develop new partnerships and distribution channels.
Collaborate closely with the QBE People Risk Team, underwriting, claims and other teams to facilitate delivery of customer strategy.
Support and participate in new business opportunities, RFP, tender management, and re-contracting across QBE in partnership with segment leads.
Build relationships across QBE for cross-collaboration to bring value proposition to life.
About you Strong experience leading sales or relationship management teams.
Strong experience in the workers compensation.
Strong presentation & facilitation skills.
Strong strategy, influencing and execution skills.
Problem-solving skills.
Customer service and relationship building skills.
About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen!
Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee, you will have access to and benefit from:
'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance.
Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
18 weeks' gender-equal flexible leave for all new parents, including paid super.
The ability to maximise retirement savings through voluntary super contributions and company matching.
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
Additional leave and support through QBE's Family Domestic Violence First Responder Network.
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners.
Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice.
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards.
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion.
Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium-sized program as voted by graduates.
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads).
Family First accredited employer since 2021.
APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ******.
Skills: Business Development, Business Partner Management (BPM), Coaching for success, Consulting, Critical Thinking, Financial Products, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Professional Networking, Research Analysis, Stakeholder Management, Team Management, Value Propositions.
Application Close Date: 13/11/2024 11:59 PM.
How to Apply: To submit your application, click 'Apply' and follow the step-by-step process.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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