Business/Systems Analysts (Information & Communication Technology)Sidekicker is one of Australia's most exciting home-grown startups! Launched in 2013, Sidekicker is Australia and New Zealand's largest online staffing platform, using technology to radically improve how businesses hire and manage casual, temporary and contract staff. Sidekicker is dedicated to ensuring every worker finds the right job, and every job finds the right worker. We employ over 15,000 casual staff, or 'Sidekicks', seamlessly connecting them with businesses across the healthcare, hospitality, events, industrial and promotions industries.As a Senior Operations Associate, you'll manage our Marketplace as well as owning the improvement of critical business metrics, developing and testing new approaches to improve service delivery and automating the best of your ideas.We move fast and we're always looking for new perspectives. You'll have the hustle and smarts to help shape operations as we grow and scale into exciting new industries and locations.What you'll be doingOnboard sufficient workers onto the marketplace to meet demandIdentify and build scalable solutions to improve internal efficiencies and economicsOwn the marketplace key metrics and provide reporting for supported industries at weekly and monthly business reviewsProvide input into Product and Marketing teams to implement and automate the best of your ideasSupport our Commercial team in sizing growth opportunities and providing input into recommendationsDevelop and test new approaches to understand the drivers of churn and use your data-driven insights and research findings to create structured processes that improve customer service and worker retentionAbout youSelf-starter with an accountable mindset.Skilled at working through complex problems with limited directionYou're analytical and let data drive decision makingAbility to map out processes and simplify and optimise themYou're a natural when it comes to getting people on the same page and influencing to get stuff done.ExperienceYou have 3+ years of relevant experience in a top tier Consulting, Investment Banking or OperationsExperience working in a marketplace environmentExperience using SQL to build tables & queries from scratchAdvanced in Excel / Google Sheets
#J-18808-Ljbffr