About Us
The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 percent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible, and responsive court that provides quality services to the Victorian community. The Family Violence Division works across MCV and supports the Court in improving court user experience and access to justice. The Family Violence Division helps drive the implementation of reforms which include:
Expansion and delivery of specialist family violence courts and programs. Infrastructure enhancement and development. Service delivery improvements and delivery. About the Role
The primary purpose of the Senior Operations and Support Officer role is to coordinate the design, development, and implementation of continuous improvement projects and initiatives to ensure the provision of a high-quality specialist family violence service for affected family members and respondents in the family violence jurisdiction of the Magistrates' Court of Victoria. The Senior Operations and Support Officer works as part of the Family Violence Practice and Operations Unit (FVPOU) within the Magistrates' Court of Victoria, which aims to deliver service excellence and strengthen the family violence processes in the Magistrates' Court. Reporting to the Senior Manager, Operational Implementation and Support, the role will lead identified projects and contribute to the broader development and delivery of court services and programs that support, protect, and improve the outcomes for people affected by family violence and hold respondents to account for their behaviour.
About You
The successful applicant will have experience or knowledge of the principles and processes of project management to be able to plan and deliver projects and initiatives in line with resourcing, timeline, and budget parameters. The successful applicant will be required to provide specialist and authoritative operational advice to registry staff across all Magistrates' Court venues in terms of best practice procedures, professional development, and relevant legislation. The role requires an ability to manage and lead the identification, development, and implementation of best practice procedures for registrars in the intervention order jurisdiction of the Magistrates' Court of Victoria. A sound knowledge of the operations of the court and a demonstrated understanding of the nature and dynamics of family violence and knowledge of family violence community resources and services would be highly regarded.
How to apply
Click the 'Apply Now' button, ensuring you include the following in your application:
Resume A short cover letter Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. We aim to create a workforce that reflects the community in which we live.
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