The NSW Rural Fire Service (RFS) is a dedicated community of volunteers providing fire and emergency services to approximately 95% of NSW.
When you work with the RFS, you join a passionate team committed to protecting our neighbours, the wider community, and the environment from the threat of bushfires and other emergencies.
With over 70,000 volunteer members and staff, we embody the spirit of mutual respect, support, friendship, and camaraderie.
We are one team with many players, united by a single purpose.
If you share our passion for community service and environmental protection, we want to hear from you!
Become a part of our mission to safeguard lives and our cherished NSW landscapes.
What you'll be doing Our Operational Communications Centre (OCC) receives a high volume of calls a year and operates 24 hours per day, 7 days per week.
The Centre provides high-level communications support to our 43 Rural Fire Districts across NSW in the form of call receipt and dispatch.
Our centre can accommodate a team of up to 25 operators, who work on a varied and rotating roster, which includes night shifts, weekends, and public holidays.
The OCC team is responsible for receiving, interpreting, and responding to emergency and routine calls for assistance, such as fire-related incidents, motor vehicle accidents, and oil spills.
They also operate the Bush Fire Information Line and AIDER program requests, as well as supporting functions within the State Operations Centre.
This requires the dissemination of relevant information, dispatching appropriate resources, and monitoring responses to incidents through effective telephone and radio communication and data entry.
The role of the Senior Operational Communications Officer oversees and mentors a team of Operational Communications Officers on shift.
As our ideal candidate, you'll have the ability to remain calm, dynamic, and flexible in a high-pressure and fast-paced environment.
Your computer skills along with highly competent communication ability will be essential to the role.
Go to the NSW Rural Fire Service page to view the role descriptions and detailed list of essential requirements.
How to apply To apply, please visit I Work for NSW and attach: A cover letter in PDF format, addressing how you meet the essential requirements of the role, outlining your suitability and why you are interested in this opportunity; A resume in PDF format, including two current/recent professional referees (please include email address and contact number) Respond to two targeted questions within the online application process (maximum 500 words each): Describe a situation where you had to maintain focus and composure under significant pressure.
What steps did you take to manage your emotions and complete the task?
Please share an example of a time when miscommunication caused an issue in your work.
How did you resolve it?
Please submit your application no later than 11:59pm Thursday 19 December 2024.