Market Research & Analysis (Marketing & Communications)
Government - Federal (Government & Defence)
Senior User Experience Researcher (AMSA5 / APS6 equivalent)
$94,738 - $113,122 + 15.4% super
Canberra, Melbourne or Brisbane based. Remote/flexible work options.
Ongoing
ABOUT THE ROLE
Passionate, collaborative and analytical, you'll bring a problem-solving mindset to user-centred research in our Digital Engagement and Experience team. You'll play a crucial role in conducting research and decoding user behaviour into insights that inform change and innovative design. Collaborate across diverse policy, program and technical teams to create impactful digital and customer experiences. If you're driven by creativity and eager to make an impact in an environment that empowers you to work independently, apply within.
You will be responsible for:
Designing and conducting inclusive customer research and engagement activities for AMSA's digital channels, products and services, campaigns and content, and embedding user research capability in the team.
Developing evidence-based insights that contribute to and shape AMSA's customer experience and business processes.
Working with specialist teams to co-design, test and validate digital interaction solutions.
Producing artefacts to support user research and experience design, including reports, journey maps and user personas, wireframes and prototypes.
Educating colleagues and stakeholders on best practice user experience design principles and practices in line with AMSA's user experience strategy.
Building and maintaining relationships with stakeholders and customers to support and advise on co-design practices and ensure best practice digital service delivery.
SKILLS AND EXPERIENCE
To be successful in this position, you will have the following skills and experience:
At least three years' experience working in user experience research in a government or corporate environment.
Demonstrated experience in user research techniques, and ability to design and lead quantitative and qualitative user research, synthesise results and deliver evidence-based insights reports and recommendations for change.
Experience in using analytics tools, such as Clarity, Hotjar and Qualtrics, to gather, interpret and analyse data, such as customer feedback and digital interaction patterns to continually improve the user experience.
Demonstrated ability to engage with users and stakeholders and to develop positive working relationships across organisational business areas with policy, operational, and technical staff.
Knowledge of the Digital Service Standard and experience in applying it to designing for digital channels.
Excellent attention to detail, organisation and time management, and ability to take ownership of tasks through to completion, and present research findings in an engaging and persuasive manner.
Experience in digital service/interaction design with the ability to create wireframes, prototypes, storyboards and visualisations of user journeys, mental models, information architecture and user interface designs (using tools such as Miro, Figma, or similar).
Experience in large scale digital design projects with a focus on omni-channel approaches.
University degree in interaction design, psychology, business informatics, human factors, communications or a related subject area or equivalent experience in the user research space.
For more information about this role, please refer to the position description.
We are committed a supportive and collaborative work environment, which is why AMSA offers:
Flexible work including work from home arrangements
Health and wellbeing programs including annual flu vaccinations and a healthy lifestyle reimbursement
An office-wide Christmas period shutdown (in addition to annual leave provisions)
An ability to work for an organisation charged with protecting our marine environments and saving lives
ABOUT AMSA
The Australian Maritime Safety Authority (AMSA) is responsible for the safety of international shipping and domestic commercial vessels, protection of the environment from ship sourced pollution and search and rescue nationally.
AMSA offers unique and interesting career opportunities, and we employ around 450 people across Australia. To learn more about our organisation please visit our website .
DIVERSITY AND INCLUSION
Diversity and inclusion are a priority at AMSA.
Our role means that we impact and influence communities right across Australia, this is why it is essential that we draw on the diversity of our people to successfully deliver our mission of
"ensuring safe vessel operations, combatting marine pollution and rescuing people in distress".
We are proud to have been recognised as an
Inclusive Employer 2022-2023
by the Diversity Council of Australia, and continue to focus on embedding inclusive values within our organisation.
Don't meet every single requirement? At AMSA we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway – you might just be the person we're looking for!
We encourage applications from people of all diverse backgrounds and are committed to supporting you to reach your full potential. You can find more information about our diversity and inclusion commitments in our Diversity and Inclusion Strategy .
HOW TO APPLY
Please complete your application on our website via the Careers at AMSA page by 11:59pm on Sunday 19 July. You will need to provide:
your resume (maximum of 3 pages)
a brief cover letter (maximum 800 words) outlining what you will bring to this role.
AMSA does not engage staff under the Public Service Act 1999. AMSA engages employees under the Australian Maritime Safety Authority Act 1990 and our remuneration arrangements are specific to AMSA.
The Australian Maritime Safety Authority (AMSA) is a statutory authority established under the Australian Maritime Safety Authority Act 1990 (the AMSA Act). AMSA's principal functions are:
promoting maritime safety and protection of the marine environment
preventing and combating ship-sourced pollution in the marine environment
providing infrastructure to support safety of navigation in Australian waters
providing a national search and rescue service to the maritime and aviation sectors.
Enabling legislation
AMSA operates under the AMSA Act and as a Corporate Commonwealth Entity is also subject to the Public Governance, Performance and Accountability Act 2013.
Source: This is an extract from the company's own website.
The Australian Maritime Safety Authority (AMSA) is a statutory authority established under the Australian Maritime Safety Authority Act 1990 (the AMSA Act). AMSA's principal functions are:
promoting maritime safety and protection of the marine environment
preventing and combating ship-sourced pollution in the marine environment
providing infrastructure to support safety of navigation in Australian waters
providing a national search and rescue service to the maritime and aviation sectors.
Enabling legislation
AMSA operates under the AMSA Act and as a Corporate Commonwealth Entity is also subject to the Public Governance, Performance and Accountability Act 2013.
Source: This is an extract from the company's own website.
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