About Retinue Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we'll give them the right advice, at the right time, at the right price with no hidden additional costs.
We're more than a business – we're a team driven by our values and actions. Adaptability, commitment, and humility fuel our client-centered approach. We honour our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business.
The Role This is an exciting opportunity for an experienced Senior Manager from public practice to elevate our business and Services Team to new heights. You will be joining a passionate and dynamic team with a proven track record of delivering exceptional professional services to SMEs across Australia and New Zealand. We're looking for a forward-thinking, empathetic leader who inspires others through integrity, dedication, and a commitment to achieving peak performance. Someone who thrives in a fast-paced environment, loves building strong teams, and is passionate about delivering transformative results.
You will be responsible for: Ensuring clients receive a consistently outstanding service, aligned with Retinue's values and vision for excellence.Overseeing the quality, timeliness, and regulatory compliance of work, while upholding the highest standards of integrity and professionalism at Retinue.Supporting the achievement of SLAs and Quality Assurance targets, ensuring processes are streamlined and outcomes exceed expectations.Leading capacity planning, forecasting, reporting, and budgeting within the Accounting and Tax departments, creating a clear pathway for growth.Building, empowering, and mentoring high-performing teams, ensuring each team member has the skills, support, and resources to thrive and deliver exceptional results.Championing a positive team culture that fosters collaboration, continuous learning, and innovation. Requirements 5+ years of experience in public practice with a proven track record in a leadership or management role within a similar environment.CPA/CA qualification (or equivalent) with deep technical expertise in accounting and tax, backed by a passion for continuous learning and growth.Strong commercial acumen and a deep understanding of the business landscape, with the ability to turn complex financial information into actionable insights that drive strategic decision-making.Exceptional communication and interpersonal skills, with the ability to influence, engage, and collaborate effectively with stakeholders at all levels of the organisation.A forward-thinking mindset, with the ability to measure, evaluate, and refine processes—particularly in areas such as training effectiveness, team development, and service delivery.A natural ability to simplify complex information for diverse audiences, fostering understanding and ensuring clear, accessible communication across teams and clients.Highly organised, with a talent for managing multiple projects, competing priorities, and tight deadlines while maintaining attention to detail and quality outcomes.Proactive, results-driven with a strong sense of initiative and the ability to take ownership and lead initiatives that have a measurable impact on the business.A collaborative and supportive team player, who thrives in a fast-paced, dynamic environment and is committed to building a positive and inclusive team culture. Our Commitment We believe that diversity, equity, and inclusion are crucial to our success. We recognise that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply.
What's Next? Apply now to join our team and contribute to the success of an Australian small business!