Job Description We are seeking a Senior Manager of Marketing Technology to establish and lead a team of 5-6 Product Managers. This pivotal role involves the strategic oversight and administration of our global suite of marketing applications. The ideal candidate will demonstrate a successful track record in managing marketing technology stacks and possess the ability to collaborate effectively with cross-functional teams and leadership to devise and implement a comprehensive Global Marketing Technology Strategy & Roadmap.
Key Responsibilities: Develop and maintain a Global Marketing Technology Strategy & Roadmap in collaboration with senior leadership
Manage product usage, budgets, and renewals to ensure cost-effective marketing technology resource deployment
Administer access levels, user groups, and permissions within the marketing technology stack
Strategize, roadmap, and administer a suite of:
Creative and Production Tools, including DAM, video asset management, web development/hosting, video production, workflow management, transcription, and accessibility
Marketing Analytics Tools
Events Tools
Direct mail, e-gifting, social media, ABM, and partner marketing, and others
Oversee new technology requests, manage renewals, and lead the optimization of the technology stack
Align marketing technology with cross-stack and cross-functional initiatives to support organizational objectives
Represent the Marketing department on the Enterprise Architecture Review Board and Ai Venture Board
Collaborate with Marketing Operations, Marketing Analytics, IT, and ED&A teams, ensuring alignment and satisfaction among end-users within the Marketing department
Qualifications: 8-10 years of experience in support and administering Marketing Technology
At least 5 years of leadership experience in a technical role
In-depth knowledge of marketing technology applications and industry trends
Proven project management skills with the ability to oversee multiple projects simultaneously
Strong communication, collaboration, and stakeholder management abilities
Demonstrated expertise in developing strategic plans and translating them into practical roadmaps
Experience in budget management and optimization of technology resources
Proficiency in managing complex marketing technology stacks
Ability to thrive in a global, multicultural work environment
What We Offer: A dynamic and challenging role within a global corporation
The chance to lead a passionate team of product managers
A collaborative workplace that prioritizes innovation and growth
A competitive salary and comprehensive benefits package
Opportunities for professional development and career progression
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
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