Job DescriptionWe are seeking a Senior Manager of Marketing Technology to establish and lead a team of 5-6 Product Managers. This pivotal role involves the strategic oversight and administration of our global suite of marketing applications. The ideal candidate will demonstrate a successful track record in managing marketing technology stacks and possess the ability to collaborate effectively with cross-functional teams and leadership to devise and implement a comprehensive Global Marketing Technology Strategy & Roadmap.Key Responsibilities:Develop and maintain a Global Marketing Technology Strategy & Roadmap in collaboration with senior leadershipManage product usage, budgets, and renewals to ensure cost-effective marketing technology resource deploymentAdminister access levels, user groups, and permissions within the marketing technology stackStrategize, roadmap, and administer a suite of:Creative and Production Tools, including DAM, video asset management, web development/hosting, video production, workflow management, transcription, and accessibilityMarketing Analytics ToolsEvents ToolsDirect mail, e-gifting, social media, ABM, and partner marketing, and othersOversee new technology requests, manage renewals, and lead the optimization of the technology stackAlign marketing technology with cross-stack and cross-functional initiatives to support organizational objectivesRepresent the Marketing department on the Enterprise Architecture Review Board and Ai Venture BoardCollaborate with Marketing Operations, Marketing Analytics, IT, and ED&A teams, ensuring alignment and satisfaction among end-users within the Marketing departmentQualifications:8-10 years of experience in support and administering Marketing TechnologyAt least 5 years of leadership experience in a technical roleIn-depth knowledge of marketing technology applications and industry trendsProven project management skills with the ability to oversee multiple projects simultaneouslyStrong communication, collaboration, and stakeholder management abilitiesDemonstrated expertise in developing strategic plans and translating them into practical roadmapsExperience in budget management and optimization of technology resourcesProficiency in managing complex marketing technology stacksAbility to thrive in a global, multicultural work environmentWhat We Offer:A dynamic and challenging role within a global corporationThe chance to lead a passionate team of product managersA collaborative workplace that prioritizes innovation and growthA competitive salary and comprehensive benefits packageOpportunities for professional development and career progressionZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to ****** with your specific accommodation request.
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