Job DescriptionWe are seeking a Senior Manager of Marketing Technology to establish and lead a team of 5-6 Product Managers. This pivotal role involves the strategic oversight and administration of our global suite of marketing applications. The ideal candidate will demonstrate a successful track record in managing marketing technology stacks and possess the ability to collaborate effectively with cross-functional teams and leadership to devise and implement a comprehensive Global Marketing Technology Strategy & Roadmap. Key Responsibilities: Develop and maintain a Global Marketing Technology Strategy & Roadmap in collaboration with senior leadership Manage product usage, budgets, and renewals to ensure cost-effective marketing technology resource deployment Administer access levels, user groups, and permissions within the marketing technology stack Strategize, roadmap, and administer a suite of: Creative and Production Tools, including DAM, video asset management, web development/hosting, video production, workflow management, transcription, and accessibility Marketing Analytics Tools Events Tools Direct mail, e-gifting, social media, ABM, and partner marketing, and others Oversee new technology requests, manage renewals, and lead the optimization of the technology stack Align marketing technology with cross-stack and cross-functional initiatives to support organizational objectives Represent the Marketing department on the Enterprise Architecture Review Board and Ai Venture Board Collaborate with Marketing Operations, Marketing Analytics, IT, and ED&A teams, ensuring alignment and satisfaction among end-users within the Marketing department Qualifications: 8-10 years of experience in support and administering Marketing Technology At least 5 years of leadership experience in a technical role In-depth knowledge of marketing technology applications and industry trends Proven project management skills with the ability to oversee multiple projects simultaneously Strong communication, collaboration, and stakeholder management abilities Demonstrated expertise in developing strategic plans and translating them into practical roadmaps Experience in budget management and optimization of technology resources Proficiency in managing complex marketing technology stacks Ability to thrive in a global, multicultural work environment What We Offer: A dynamic and challenging role within a global corporation The chance to lead a passionate team of product managers A collaborative workplace that prioritizes innovation and growth A competitive salary and comprehensive benefits package Opportunities for professional development and career progression Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to ****** with your specific accommodation request.
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