Senior Manager, Insurance AdministrationFull-timeWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge. GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about. We're solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90's computing.How are we doing it?We're solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We're making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.We're rebels with a cause. We're authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.Responsibilities:Function as a confidant and strategic business advisor to the Head of Administration.Manage the productivity and functionality of the team to achieve target service level targets.Ensure teams are achieving quality accuracy targets.Identify and champion improvements to continuously enhance quality and accuracy through reduction of incidents.Monitor all service delivery targets ensuring staffing levels are appropriate to meet contracted standards.Ensure client escalations and issues are resolved efficiently and work with Team Leaders to identify improvements.Support monthly client & Insurer forums and participate in performance discussions, including rectification plans.Provide and demonstrate strong leadership to direct reports to drive service delivery excellence.Champion ongoing support and development for Insurance & Claims administration teams.Collaborate with HoA regarding resourcing and recruitment needs.Model a commitment to evolving our risk culture as a differentiator.Own and manage GROW spend with full fiscal responsibility.Why you'll love working at GROW:Birthday Leave - Take an extra day off per year on your birthday!Weekly Pay Cycle - No more waiting for PayDay!Hybrid Work Arrangement - We have a true and flexible hybrid arrangement!Exciting Discounts - Think movie tickets, gift cards & even electronics.Looking for a job can be stressful and we don't want you agonising over the wording of your cover letter, so don't include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don't meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application.We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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