See yourself in our team – what is Group Credit Structuring?
Group Credit Structuring (GCS) is a specialised credit risk team within the Bank dedicated to supporting business customers facing financial difficulties. We create tailored solutions that reflect each customer's unique circumstances, ensuring balance outcomes for all parties involved. We recognise that the way we provide assistance during critical moments will not only define our reputation but also contribute to our ambition of achieving our NPS +30 ambition.
Do work that really matters to our customers when they need it most – what's the Role?
It is an exciting time to be joining our GCS Small Business Team as a Senior Manager . In this role you will lead, coach, develop and inspire a team of approximately 5-7 customer managers who have a portfolio of small business customers in financial difficulty.
In this role, you will leverage your skills and experience to provide guidance to your team, helping them develop customised strategies that support customers during challenging times. You will collaborate with internal stakeholders and external business partners to drive improved outcomes, while also sharing insights gained from our Lessons Learnt program at GCS.
On any given day you will:
Display passion for the CBA leadership principles.
Role model a curious mindset and a creative approach to problem solving.
Ensure a strong risk acumen and drive a culture of accountability and excellence across your team.
Provide coaching and development to meet business performance targets and standards.
Work collaboratively with all stakeholders to build strong and effective relationships.
Adopt the Bank's "Pace" mindset across your team and with other GCS Project work.
Role model and supervise your team's compliance requirements in line with regulation, policies, procedures, risk compliance frameworks and community expectations.
Facilitate the ongoing development of your team to continually build on their leadership, credit, risk and technical capabilities.
Manage complex complaints within your area of control and act as a point of reference for escalated enquiries.
Attend and represent our team at Business Risk forums, building a reputation as a Trusted Advisor with cross line of business partners and allowing us to deliver superior customer outcomes.
Your experience looks like:
We understand that you may not possess all the experience listed below, and we value the transferable skills you may bring from other roles. Our ideal candidate will have the following attributes:
Self-motivated leader with a passion for inspiring others to make a positive difference.
5-10 years of experience in credit risk management.
Familiarity with credit decision-making processes.
Experience in managing customers, especially those facing financial difficulties or vulnerabilities.
Proven experience in leading teams or a strong record of high performance as a team member, with readiness to advance to a leadership role.
Strong financial analysis skills, with formal education or experience in accounting being advantageous.
Strong financial services industry experience.
Understanding of the corporate insolvency framework.
Insight into operational risk concepts and audit/assurance functions within an organisation.
Experience in developing and implementing strategies involving multiple stakeholders.
Proficiency in managing customer complaints, particularly in contexts involving vulnerability or mental and physical well-being.
Ability to both give and receive constructive feedback effectively.
You will take ownership of your own development and ensure your team maintains a culture of growth and learning.
Familiarity with banking regulations, as well as internal policies, procedures, and risk compliance frameworks.
We look forward to seeing how your unique experiences and skills can contribute to our team and our customers.
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