Senior Manager, Customer Solutions Compliance Job Description
• Permanent, Full Time
• Open On Location
• Flexible work arrangements
How will I help?
The role is responsible for providing dedicated second line compliance support to the Customer & Corporate Services division of Westpac, focusing primarily on Customer Solutions.
Some of your key responsibilities will include: Provide compliance advisory support to the Customer & Corporate Services Business Units. Review and advise on projects and key regulatory and business changes. Provide advice on regulatory based change initiatives impacting the Customer & Corporate Services Business Units. Support the Compliance coverage and engagement model to deliver a mature 3LoD model. Continually monitor the compliance risk and control environment through review of reports, data, industry trends, and liaison with internal and external contacts. Develop strong relationships with business partners, supporting the overall business agenda, whilst maintaining necessary functional independence. Be effective and proactive in spotting and identifying and shaping issues including in governance forums such as Risk Committees, Working Committees, and Management meetings. Team with the other members of the Customer & Corporate Services Compliance team to ensure there are no gaps in coverage with respect to Customer & Corporate Services Compliance Division. Forge effective relationships relating to specific Customer & Corporate Services matters. Support regulator communications and interactions, including ASIC, AFCA and OAIC. What do I need?
• Degree qualified, minimum of a bachelor degree.
• 7+ years' experience in large corporations or regulator.
• Prior senior manager experience in the banking or finance industry.
• Experience and understanding of retail banking products, agile projects, competitive environment or the financial services industry.
• Demonstrated experience in managing key stakeholder relationships at a senior level both internally and externally.
• Knowledge of relevant legal and regulatory environments and experience in managing implications in Retail banks; particularly, with relevance to the specific business unit.
• Ability to adapt to rapid digitisation and technology change in financial services and or Australian Retail financial product and services.
• Experience in driving and managing strategic projects and programs of work.
• Comprehensive knowledge of compliance developments to identify emerging risks that may affect the business today or in the future.
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