Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down. About the role We're seeking a Senior Manager – Customer Service Assurance to develop and implement risk-based assurance plans to assess the effectiveness of internal controls across Customer Service and key delivery partners. You will lead guidance and training of staff on internal controls and risk management, whilst also monitoring and reporting on the status of control effectiveness and remediation efforts. You'll join a team that will develop a risk-aware compliance culture throughout Customer Service. As our Senior Manager – Customer Service Assurance, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging, and exciting work. Day-to-day, you will: Evaluate the design and operating effectiveness of current controls and identify any areas for improvement.Lead and manage risk reporting requirements.Be responsible for the identification and management of risk, assurance, and compliance items relating to strategic initiatives.Lead risk and compliance reviews.Manage risk management procedures, actions, and timelines, ensuring Customer Service meets its compliance obligations. This role will suit someone with a curious mind and transferable skills and experiences, including: Minimum 10 years of relevant risk and compliance management experience.Experience delivering governance, risk, and compliance programs.Strong understanding of strategy, governance, compliance, and performance dynamics.An understanding of corporate and trust practices, principles, and systems.Ability to review, implement, and manage effective data management and information systems.ISO or other industry accreditations – nice to have. If you meet some of these requirements but not all, we encourage you to submit your application. With a career at Transurban, you'll enjoy a range of benefits, including: A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well.Learning and development opportunities to support your career interests.Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more.Share offers and insurance benefits.Social activities, community give-back programs, and paid volunteer days. We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you. We embrace diversity with a foundation of safety, wellbeing, and inclusion; where everyone belongs. We treat everyone with fairness, consideration, and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions, and concerns. We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on ******. Ready to help us keep cities moving? Apply today. Job Type: Permanent Closing Date: 27-Sept-2024 0:00 Please note: The closing date reflects the time zone of the Primary Location for this job posting. Primary Location: Melbourne CBD & Inner Suburbs Melbourne VIC
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