Hi, we're PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities. Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We're still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That's why, we're looking for ambitious people like yourself to join the team. About The Role In this dynamic leadership role, you will steer our Customer Relationship team, nurturing significant customer partnerships and enhancing PEXA's brand. You'll strategize to uplift customer satisfaction and team performance, ensuring our services align with market needs and company goals. What you'll be doing Spearhead customer engagement strategies to foster loyalty and market share. Develop and maintain strategic partnerships, anticipating and addressing customer needs. Lead, inspire, and develop a high-performing customer relationships team. Drive revenue and growth by implementing innovative market and customer strategies. Represent PEXA's values and brand through various engagement channels. Manage key accounts, ensuring exceptional service and relationship maintenance. Collaborate across teams for cohesive customer experiences and issue resolution. What you'll bring to the table Proven leadership with a knack for managing diverse teams. Deep understanding of the Property Legal Services Sector, preferably conveyancing. Strong strategic planning, account management, and change management skills. Excellent communication, problem-solving, and analytical abilities. Capacity to influence, negotiate, and foster business growth. Valid driver's license with willingness to travel as needed. #LI-DB1 A career at PEXA starts with you! If you think you have the required skills, an appetite to learn and would be a great fit, we'd love to hear from you – even if you don't tick all the boxes. At PEXA we support your growth and help you discover your full potential. Why join us • Flexibility is in our DNA, with no set office days – work from any location in Australia • Your holistic wellbeing is important to us. Enjoy meditation, yoga, boxing classesand a wellness day each month to recharge! • We know that work is just one aspect of your life. That's why we offer up to 12 weeks 'workcation' for you to extend personal travel time and work remotely • Take the opportunity to purchase up to four weeks additional annual leave per year • Learn from the best and upskill with PEXA Academy certifications and grow your career Our commitment to our people and a better future At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we're committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique! We couldn't be prouder to have a team that reflects the richness of our wider community. We're a proud 'Circle Back Initiative' Employer and commit to responding to every applicant. Stay Connected A career at PEXA is exciting, challenging and rewarding, and we're always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too. #J-18808-Ljbffr
