Senior Manager Customer Relationships

Hi, we're PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.  Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We're still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That's why, we're looking for ambitious people like yourself to join the team. About The Role As a member of the Practitioner Team, this leadership role has overall accountability to build and nurture relationships with PEXA's high value practitioner customers, amplify our position as trusted industry partner, and deepen relationships that continue to be reflected in share of wallet and outstanding customer experience. The role will optimise our company's operating capabilities, employ strategies to maximize customer satisfaction, lead our team of high-performing customer relationship professionals to be efficient, productive, and effective.  Responsible for leading and driving the national customer engagement strategy with localised approach.    This role is accountable for maintaining and promoting our Brand proposition via PEXA's established engagement channels, and managing a number of key accounts in the markets the role supports. This Senior Leader plays a critical role in the leadership of their team to deepen relationships, build a strong coaching culture, capability and talent pipeline. They are responsible for operating disciplines and data across markets to manage capacity, leave, escalations, and contribute to national customer initiatives.